Manager, Product Management

Job Description:

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog (https://medium.com/mcdonalds-technical-blog)  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

We are seeking a strategic, customer-focused Product Manager to lead product strategy and market enablement for eProduction, McDonald's restaurant food forecasting and production planning platform. eProduction helps restaurant crew and managers make informed production decisions throughout the day, supporting food availability, waste reduction and operational efficiency.

This role connects product direction with successful market adoption. It owns the vision, roadmap and value proposition for eProduction while partnering with Global and Market Operations, deployment teams and external partners to activate new capabilities, expand into new markets and improve business outcomes. The role represents restaurant and market needs in product decisions and ensures markets are prepared to adopt, use and realize value from the platform.

Duties

1. Product Strategy and Roadmap

• Define and evolve the long-term product vision, strategy, and roadmap for eProduction, aligned with restaurant operations priorities and enterprise strategies.

• Translate restaurant, operator, and market needs into clear product outcomes, requirements, and investment priorities.

• Prioritize enhancements based on customer value, operational impact, adoption potential, risk, and cost.

• Develop business cases and recommendations that support product growth, innovation, and market expansion.

• Communicate product strategy, roadmap decisions, progress, risks, and value to leadership and market stakeholders.

1. Market Enablement and Expansion

• Lead product initiatives to introduce eProduction into new markets and activate new capabilities in existing markets.

• Define market readiness criteria, product prerequisites, and activation plans with Operations, deployment teams, and external partners.

• Ensure markets understand product capabilities, requirements, benefits, and operational use before launch.

• Coordinate product decisions, dependencies, issues, and escalations impacting market readiness and implementation.

• Support onboarding and stabilization by connecting market needs with global product, operations, and technology teams.

1. Adoption, Change, and Value Realization

• Establish adoption goals, success metrics, and value hypotheses for launches and feature activations.

• Create and maintain market-facing materials, including product overviews, activation guidance, training content, and enablement sessions.

• Partner with Operations and change teams to identify adoption barriers and improve engagement and usage.

• Monitor product usage, utilization trends, operational feedback, and value realization across markets.

• Measure and communicate business impact, including food availability, waste reduction, operational efficiency, and ROI.

1. Customer and Market Partnership

• Build strong relationships across Global Markets, Operations, Technology, Analytics, UX, and external partners.

• Collaborate on market needs, product priorities, launch sequencing, and investment trade-offs.

• Gather and incorporate market and restaurant feedback into product strategy and future enhancements.

• Serve as a global advocate for eProduction and its role in restaurant performance and production planning.

1. Product Performance and Continuous Improvement

• Define and monitor key product, adoption, and business performance metrics.

• Use data, customer feedback, and operational insights to improve user experience and restaurant outcomes.

• Partner with Engineering, Analytics, UX, Operations, and vendors to resolve issues and enhance performance.

• Balance strategic enhancements, market enablement, and product health to maximize long-term value.

• Maintain awareness of related restaurant systems and dependencies, including Back Office, POS, data platforms, PIM, and APIs

Qualifications

• 5+ years of Product Management or Product Ownership experience.

• Experience managing digital or technology products across multiple markets, regions, or business units.

• Ability to translate customer and operational needs into product priorities and measurable outcomes.

• Experience leading product launches, adoption initiatives, change management, or large-scale implementations.

• Strong analytical, problem-solving, and data-driven decision-making skills.

• Strong communication, presentation, and stakeholder management skills.

• Bachelor's degree in Business, Technology, Engineering, Computer Science, or related field, or equivalent experience.

• Experience in restaurant, retail, hospitality, operations, supply chain, inventory management, or enterprise technology preferred.

• Experience with hardware-enabled solutions.

• Experience supporting global markets, franchisees, operators, or field teams.

• Experience creating training, enablement, or deployment materials.

• Experience managing technology vendors and external partners.

• Knowledge of restaurant technology ecosystems, POS, Back Office systems, data platforms, and APIs.

• MBA, advanced degree, or relevant product/project management certification preferred.

Compensation

Bonus Eligible: Yes

Long - Term Incentive: yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $130,515.00 - $163,144.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 5487