Desktop Support Representative I

Calista Brice LLC Regular Pay Range: $28.00 - $32.00 Why choose us? Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Calista Brice do? Calista Brice is a dynamic family of 20+ companies tackling the toughest challenges in construction, engineering, and environmental services. Founded in 2012 and backed by over 60 years of industry experience, we've grown into a powerhouse group that combines the resources of a large organization with the agility and personal touch of smaller firms. Our team provides centralized services for our companies, such as IT, HR, and business operational support. We deliver these vital services so our subsidiaries can focus on their specialized work. As part of our team, you'll develop versatile business skills while building relationships across diverse industries and making a meaningful impact on our entire organization. Your expertise will directly support our mission of strengthening our subsidiaries while creating opportunities that benefit Alaska Native communities. What can you expect? As the Desktop Support Representative I, you will work on site in Anchorage, AK, and will provide first-level technical assistance to Calista Brice end users by installing, maintaining, troubleshooting, and repairing desktop systems, software, peripherals, and related technology. Working under the direction of the Desktop / Endpoint Manager, this position supports daily IT operations through timely response to service requests, accurate documentation, and effective customer service. You will ensure that all technology issues are addressed in accordance with established procedures, service levels, and security requirements. This role contributes to the organizations operational efficiency by assisting with user setups, equipment deployment, system updates, and continuous improvement of IT processes. Travel to various company locations may be required to deliver on-site support. How will you do it? - Provide technical troubleshooting, repair, upgrades, and maintenance of desktop systems through phone, remote access, and on-site support. - Document service activities and maintain accurate logs of repairs, fixes, and system changes. - Monitor and track assigned service requests to ensure completion within required timelines. - Recommend system or application adjustments to improve reliability and prevent recurring issues. - Communicate with customers about service status, recurring issues, and recommended solutions. - Provide basic technical training and guidance to end users. - Participate in ongoing training to maintain current knowledge of desktop technologies and support processes. - Configure and deploy hardware, software, and related equipment for new users. - Travel to client sites as needed to provide on-site support. - Create and update IT documentation, procedures, and reference materials. - Work in a constant state of alertness and in a safe manner. - Perform other duties as directed. Supervisory Functions: This position does not have supervisory responsibilities. Knowledge, Skills and Abilities - Knowledge of Desktop Services and Support environments, best practices, and security requirements. - Knowledge of Microsoft Office applications and other standard business applications. - Familiar with Remote Access products (Microsoft Remote Desktop, Citrix, ShareFile, GoToMeeting). - Knowledge of LANs, WANs, TCP/IP and networking configuration and components. - Knowledge of basic computer programming, commonly used concepts, practices, and procedures of computer science. - Excellent skills related to the diagnosis and resolution of IT-related issues. - Ability to install, configure, maintain, and upgrade desktop hardware and software applications. - Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy. - Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff. - Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group. - Ability to provide a high level of customer service, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally. - Ability to assist Users in choice of appropriate hardware and software - desktops, laptops, tablets, smartphones, scanners, printers. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. - Ability to learn and understand corporate policies and procedures and how they relate to Calista Brices goals. - Highly self-motivated; able to work on own initiative. - Ability to work effectively in a stressful environment. - Ability to operate a motor vehicle in a safe and efficient manner. Who is C