IT Identity and Support Specialist

Calista Brice LLC Regular Pay Range: $29 - $35 per hour Why choose us? Calista Brice is owned by Calista Corporation, an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaska's Indigenous peoples. Our work directly contributes to advancing the social, cultural, and economic welfare of over 35,000 Alaska Natives in the Calista Region. What does Calista Brice do? Calista Brice is a dynamic family of 20+ companies tackling the toughest challenges in construction, engineering, and environmental services. Founded in 2012 and backed by over 60 years of industry experience, we've grown into a powerhouse group that combines the resources of a large organization with the agility and personal touch of smaller firms. Our team provides centralized services for our companies, such as IT, HR, and business operational support. We deliver these vital services so our subsidiaries can focus on their specialized work. As part of our team, you'll develop versatile business skills while building relationships across diverse industries and making a meaningful impact on our entire organization. Your expertise will directly support our mission of strengthening our subsidiaries while creating opportunities that benefit Alaska Native communities. What can you expect? As the IT Support and Identity Specialist, you will work onsite in Anchorage, AK and will provide identity administration, endpoint management, and advanced technical support for end users across the organization. You will be responsible for managing the lifecycle of user accounts and access permissions within Active Directory, Microsoft 365, and related systems while also providing Tier 2 desktop and endpoint support for hardware, software, and connectivity issues. The position supports secure and efficient IT operations through troubleshooting, user support, asset management, system administration, and coordination with internal teams and vendors. How will you do it? Identity Functions: - Administer the full lifecycle of user and system accounts, including provisioning, access modifications, deactivation, and account maintenance within Active Directory and hybrid Microsoft Entra ID environments. - Administer Microsoft 365 licensing, Exchange distribution groups, and mailboxes. - Manage user, group, and computer objects in Active Directory and oversee authentication methods within Entra. - Manage user access, licensing, and administrative functions within third-party management platforms such as Apple Business Manager, Adobe Admin Console, and related systems. - Track assigned service requests and ensure completion within time and budget constraints. - Maintain compliance with company security standards, access control procedures, and IT policies related to user identity and endpoint management. Desktop Support Functions: - Provide Tier 2 technical support for desktop hardware, software, mobile devices, printers, repairs, upgrades, and maintenance of end-user computing systems through remote, phone, and on-site support. - Utilize endpoint management tools such as Microsoft Intune and NinjaOne to deploy software, manage assets, enforce configurations, and maintain endpoint compliance. - Document and maintain records/logs of repairs and fixes. - Identify recurring technical issues and recommend process, system, or application improvements to reduce service interruptions and improve user experience. - Escalate unresolved technical issues to appropriate internal or external support resources. - Maintain accurate service documentation, inventory records, and troubleshooting notes within ticketing and asset management systems. - Communicate with customers regarding recurring service issues. - Provide technical training to customers as needed and act as a customer advocate. - Engage i continuous on-the-job training and skill enhancement. - Set up equipment for new users. - Travel to client sites as needed to provide on-site support. - Work in a constant state of alertness and in a safe manner. - Perform other duties as directed. Supervisory Functions: This position does not have supervisory responsibilities. Knowledge, Skills and Abilities Knowledge of Desktop Services and Support environments, best practices, and security requirements. Knowledge of Microsoft Office applications and other standard business applications. Strong knowledge of Microsoft Active Directory, Entra ID, Intune, Exchange Online, and Microsoft 365 administration. Knowledge of PowerShell and its modules. Familiar with Remote Access products (Microsoft Remote Desktop, LMIR, Citrix, ShareFile, GoToMeeting). Knowledge of LANs, WANs, TCP/IP and networking configuration and components. Strong troubleshooting and analytical skills related to diagnosing and resolving desktop, endpoint, account access, hardware, software, and connectivity issues. Ability to install, configure, maintain, and upgrade desktop hardware and software applications. Excellent organizational and time management skills with the ability to prioritize