Enterprise Email and Domain Management (EEDM) Lead

This is a full-time direct hire position and you must possess or be capable of obtaining a Top Secret clearance. We are not able to offer visa sponsorship, 1099 status, or work with C2C for this role.

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Government Services Team and why join?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

Location: Chandler, AZ or Washington, DC (fully on-site)

What will you be doing?

You will be supporting the Department of Homeland Security (DHS) Information Technology infrastructure. As the Enterprise Email and Domain Management (EEDM) Lead , you will be responsible for technical oversight of enterprise messaging, directory services, domain administration, identity-related operational activities, and associated service continuity requirements. The EEDM Lead will coordinate Microsoft 365, Exchange, Active Directory, and applicable Azure Active Directory administration through documented operational procedures, approved configuration baselines, access controls, monitoring, and Change Management. Team EEDM Lead will use authorized administrative tools, service management records, and operational monitoring to identify messaging and directory service degradation, configuration inconsistencies, access-related issues, and restoration requirements. The EEDM Lead will need to coordinate incidents affecting network connectivity, enterprise systems, or dependent applications with cybersecurity personnel and other engineering teams. The EEDM Lead will maintain technical oversight of approved automation, backup and restoration procedures, configuration changes, and operational documentation to protect enterprise service availability and integrity.

RESPONSIBILITIES:

• Leverage experience applying enterprise-level Microsoft 365 administration, configuration governance, and technical coordination.

• Apply expertise to authorized Microsoft 365 security administration, and enterprise messaging administration and operational service management.

• Apply PowerShell administration expertise to authorized Active Directory, Exchange, and Microsoft Office 365 activities, including configuration management, operational maintenance, and controlled automation.

• Use Microsoft Office 365 administration experience to maintain messaging services, coordinate operational changes, and support service availability and security requirements.

• Coordinate backup and restoration procedures, validate recovery readiness, and maintain documented restoration practices appropriate to assigned enterprise services.

• Apply Windows and Active Directory PowerShell scripting expertise to improve consistency, accuracy, and repeatability of authorized administrative operations.

• Coordinate applicable Microsoft Azure Active Directory administration, identity configuration, and operational troubleshooting within Government-approved access and security controls.

QUALIFICATIONS:

• Possess or be capable of obtaining a Top Secret clearance when required, with classified duties performed only following Government verification and authorization.

• Bachelor's or Master's degree in Computer Science, Management Information Systems, or a comparable computer-oriented discipline.

• Five years of progressively responsible and directly related information technology experience supporting enterprise messaging, directory services, or comparable infrastructure operations.

• Microsoft 365 Certified: Enterprise Administrator Expert

• Microsoft 365 Certified: Security Administrator Associate

• Microsoft 365 Certified: Messaging Administrator Associate

• Have excellent written and verbal communication skills, demonstrating an ability to communicate effectively with people in both management and technical roles as well as customer personnel, as required.

• Strong organization skills with an ability to adapt to a rapidly changing environment.

• Experience working collaboratively across departments to identify requirements and dependencies.

• Be self-motivated. Must be able to anticipate problems and take a proactive approach to responsibilities.

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/public-sector

https://www.wwt.com/government-services

Preferred locations: Chandler, AZ or Washington DC

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $155,000.00 to $170,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected] .

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.