Call Center Help Desk Analyst

Job Description

Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.

About This Job

Air and Space Force Solutions, a business unit within BAE Systems, has an opening at our Hill Air Force Base, Utah location for an entry-level Help Desk Analyst. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolve technical problems in a call center/help desk environment

• Work with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies

• Resolve access requests for user accounts and other desktop support functions

• Where possible, use automated tools and scripts to improve efficiency and accuracy

• Provide technical assistance, training and system documentation for users to promote efficient operation of applications

• Perform other duties as assigned

What s In It For You

• Competitive wages

• Medical

• Dental

• 401k

• Paid time off

• Work/life balance

• Career development

• Tuition reimbursement

• Mentorship opportunities

• Rewards & recognition

Work Location

Hill Air Force Base, Utah

Travel

<10%

US Citizenship Required

Pursuant to a government contract, this specific position requires US citizenship

Clearance Requirement

The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start.

#ASFS

Required Education, Experience, & Skills

Required degree and years of relevant experience for this position are as follows:

• High School Diploma with 4 years of relevant experience

• BS/BA Degree and 0 years of relevant experience

• MS/MA Degree and 0 years of relevant experience

• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

US Citizenship Required

Pursuant to a government contract, this specific position requires US citizenship.

Clearance Requirement

The applicant must be able to obtain and maintain a Secret clearance. An active Secret clearance is preferred but not required to start.

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills:

• Bachelor's degree in a technical field

• Experience with Atlassian Jira and Confluence

• Experience supporting a DoD customer

• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service

Pay Information

Full-Time Salary Range: $51273 - $87164

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Call Center Help Desk Analyst

131698BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression