IT Support Specialist

ABOUT US Weber Basin Water Conservancy District is Northern Utah's Regional Water Supplier for: treated municipal water, wholesale irrigation water, retail secondary irrigation water, untreated industrial water and groundwater replacement water. We proudly serve the water needs in Davis, Weber, Summit, Morgan and Box Elder counties. We are looking to fill an IT Support Specialist position. The schedule for this position is Monday-Friday from 8:00 a.m. - 4:30 p.m. with an option to work a 5/4/9 schedule that includes 9 hour days with every other Friday off. Remote work may be available after the training period. Every employee at Weber Basin is responsible for fostering an organizational culture that is based on the District's core values of Collaboration, Ownership, Mutual Respect, Professionalism, Appreciation, Safety, and Sustainability. JOB SUMMARY Under the general guidance and direction of the Information Systems Department Manager and Assistant General Manager, supports user endpoint devices, assists with various technical requests, and supports District staff and the IT department in maintaining an efficient and up-to-date device inventory. The duties are of a wide range - from fairly routine to moderately technical. This position is classified as security-sensitive and is subject to random drug testing. ESSENTIAL JOB FUNCTIONS - - Technical assistance to users with endpoint devices, including desktop/laptop PC's, desktop phones, mobile phones and tablets. - Commissioning new and decommissioning old devices (pc's, phones, tablets, etc.) - Training users on proper cyber security practices - User account and access management - Managing IT assets and inventory - Management and configuration of the MDM solution - Collaborating with other IT and District staff on troubleshooting and problem solving - Software installation and support on user devices. - Supports each department with software and IT needs. MINIMUM QUALIFICATIONS (The education and experience requirements for this job may be satisfied by any acceptable equivalent combination of education and experience.) Education: Bachelor's degree or Associate's degree from accredited college or technical school in with emphasis in Information Technology or Systems is preferred. Experience: Minimum of 1 year of information technology/systems experience. Knowledge: Advanced knowledge of the Microsoft Windows operating system is preferred along with Microsoft Office 365 and Adobe Acrobat. Applicant must possess an understanding of basic computer networking principles, security and troubleshooting, software installation procedures and troubleshooting and the iOS and iPadOS operating systems. Knowledge of Microsoft Active Directory and Windows Group Policy is beneficial but not required.