Senior Technical Program Manager

Overview Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate engineers to help achieve that mission.

As Microsoft's cloud business continues to grow the ability to deploy new offerings and hardware infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. To achieve this goal, the Hardware, Infrastructure Management, and Fundamentals Engineering (HIFE) team is instrumental in defining and delivering operational measures of success for hardware manufacturing, improving the planning process, quality, delivery, scale and sustainability related to Microsoft cloud hardware. We are looking for engineers with a dedicated passion for customer focused solutions, insight and industry knowledge to envision and implement future technical solutions that will manage and optimize the Cloud infrastructure.

We are looking for a Senior Technical Program Manager to join the team.

Responsibilities

• Owning/Executing critical Hardware remediations along the end-to-end hardware manufacturing spectrum working with stakeholders from Supply Chain, DC operations, Capacity Management and Engineering Groups.
• Ability to influence partners, make key decisions pertaining to Hardware Quality escapes and develop a systematic mitigation plan to resolve quality issues.
• A focus on identifying opportunities and tools that allow a reduction of manual work and automate process workflows including prior work with Agentic AI.
• Ability to perform cost/time/risk tradeoff analysis while being customer centric and budget conscious.
• Partner with Leadership and teams to create an inclusive environment that attracts and retains high-performing engineers.
• Conduct in-depth data analysis to help derive insights and drive business decisions.

Qualifications Minimum Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience • OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience
• OR equivalent experience

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master’s degree in Electrical, Computer or Industrial Engineering, or a related discipline.
• Experience across the end-to-end server hardware quality lifecycle, from system integrators and manufacturing through data-center operations.
• Experience applying AI, agents or workflow automation to quality engineering, diagnostics, triage, reporting or remediation.
• Hands-on experience with scripting, APIs, telemetry or data pipelines used to automate technical workflows.
• Understanding of hardware, firmware and software interfaces across server and rack modules.
• Proficient written and verbal communication skills with executives, engineering peers, internal partners and external suppliers.
• Working knowledge of data-center and server/rack hardware quality across the system lifecycle, including relevant hardware, firmware and software interactions.
• Ability to investigate complex, cross-system quality issues using data; write and run Kusto or SQL queries and use Power BI to validate hypotheses, identify trends and communicate findings.
• Demonstrated experience identifying opportunities to automate engineering or quality workflows and driving solutions from problem definition through validation and adoption. Able to engage technically with the proposed approach, data and results.
• Ability to lead complex issues across geographies and organizations, establish clear ownership and communicate concise updates, risks and decisions to stakeholders.

#SCHIE #azurehwjobs

Hardware Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.