Surgery Scheduler (Three Rivers Orthopedics)

UPMC Three Rivers Orthopedics is hiring a full-time Surgery Scheduler to join their team in Natrona Heights. This is a Monday through Friday daylight position with the hours of 7:30am to 4pm or 8am to 4:30pm. No evenings, weekends, or holidays.

This role is responsible for scheduling surgeries, managing viscosupplmentaion orders, and more. Travel may be required to the St. Margaret location when needed for staffing purposes.

Purpose:

Coordinate and schedule patients for in-patient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.

Responsibilities:

• Work directly with department to troubleshoot procedural and operations issues.

• Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

• Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

• Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

• Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

• Ensure that informed consents are signed.

• Provide patients with pre and postoperative instruction according to service specific guidelines.

• Coordinate patient education seminars and schedules physicians accordingly.

• Collect data for research study.

• Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

• Ensure all billing and insurance information is current and accurate.

• Complete special projects as assigned.

• Act as liaison between patient and referring physicians.

• Obtain pre-certification and/or referral prior to the date of the procedure.

• Coordinate and track internal and external marketing efforts.

• Attend and schedule department meetings.

• Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

• Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory o

• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health). Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, per

• Obtain lab/x-ray reports, hospital notes, authorizations, information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed

• Answering calls, taking patient messages, and follow up as appropriate. Provide pertinent information including patient education as directed.

• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.

• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA) and other state and federal regulations.

• High school diploma or equivalent required.

• Completion of a medical assisting program or 2-4 years experience in a medical field.

• Proficiency in medical terminology preferred.

• General knowledge of computer software and practice management databases is essential. Knowledge of the Epic practice management programs preferred.

• Strong organization, time management and interpersonal skills.

• Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.

• Ability to deal compassionately and professionally with patients is essential.

• Work independently and possess sound decision-making skills.

• Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.

• Ability to prioritize work demands.

• Ability to consistently maintain confidentiality with regards to all job assignments and related information.

• Access to medications is limited to the distribution of the medication to the nurse.Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran