Infrastructure Operations Engineer

Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Full time Benefits * Paid Vacation Time and Paid Sick Time and Paid Holidays * 401k 6% match with immediate vesting * Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) * Virtual Care Options * HSA company match * 2 Medical plan options including a Low Deductible PPO Medical Plan Offering * Employee Assistance Program * Engaged Employee Resource Groups * Outstanding Learning and Career Development Opportunities Pay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. * Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role * Job Summary The Infrastructure Operations Engineer is responsible for supporting reliable, secure infrastructure across on-premises data centers and cloud production environments. This position administers DNS, Active Directory, and SSL/TLS certificate renewals while performing day-to-day infrastructure operations, troubleshooting, and lifecycle activities. The engineer participates in an on-call rotation, responds to production incidents, and partners with network, cloud, security, and application teams to maintain service availability. Essential Duties and Responsibilities * Managing Windows and Linux Production Environments * Administer, monitor, and troubleshoot DNS services to support internal and external name resolution. * Manage Active Directory services, including user and computer objects, Group Policy, authentication, replication, and domain health. * Perform on-premises data center activities, including server support, hardware installation and replacement, cabling coordination, rack documentation, and vendor engagement. * Own and coordinate SSL/TLS certificate inventory, renewal, deployment, validation, and expiration monitoring. * Support production infrastructure hosted in cloud environments and assist with operational monitoring, incident response, maintenance, and recovery. * Participate in the on-call rotation and respond promptly to alerts, service interruptions, and escalated production issues. * Troubleshoot infrastructure and connectivity issues across server, directory, DNS, certificate, network, and cloud service layers. * Apply patching, configuration, security, backup, recovery, and lifecycle-management standards to assigned infrastructure platforms. * Maintain accurate operational documentation, diagrams, inventories, procedures, and incident records. * Collaborate with network, security, cloud, application, and service teams on changes, problem resolution, capacity planning, and continuous improvement. * Automation and Scripting Experience Required. Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Travel Requirements: Less than 25% Education Minimum of a 2 Year / Associate Degree in Information Technology, Computer Science, Network Administration, or a related field; relevant professional experience may substitute for education. Preferred 4 Year / Bachelors Degree and Microsoft, cloud, networking, or IT service management certifications are preferred. Experience Minimum 3 years of experience supporting enterprise infrastructure operations, including Windows Server, Linux, Active Directory, DNS, data center systems, or related technologies. Minimum 1 year of experience supporting production cloud environments or hybrid infrastructure. Knowledge, Skills, and... For full info follow application link. Sorenson Communications is an EOE, Disability/Age Employer