Manager, Operations, Global Markets

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Operations, Global Markets

The Manager, Global Markets Operations will partner with teams across the Global Markets organization, including regional leadership, business units, product, finance, marketing, and enabling functions, to drive execution of enterprise priorities and strengthen the effectiveness of the Global Markets operating model. The role focuses on improving business performance, enhancing governance, standardizing processes, increasing organizational transparency, and ensuring alignment across Mastercard's 200+ markets.

Over the course of initiatives, the individual will gather and analyze information, identify operational challenges and opportunities, develop actionable recommendations, and support implementation in partnership with stakeholders across regions and functions. The Manager will help establish effective governance, performance management, and operating rhythms; coordinate cross-functional efforts; monitor progress against key objectives; and communicate insights and recommendations to Global Markets leadership. The role requires strong analytical, problem-solving, and stakeholder management skills, as well as the ability to drive execution in a complex, global environment.

The team

You will join a globally distributed strategy team spanning London, New York, and Dubai, working directly with Global Markets leadership

Reporting to: Vice President, Operations, Global Markets

Key responsibilities:

• Translate Global Markets strategic priorities into clear execution plans, ownership, milestones, and measures of success.

• Support business planning, performance management, and prioritization across Global Markets.

• Develop and manage execution roadmaps, tracking progress, dependencies, ownership, and outcomes.

• Lead cross-functional operational initiatives in partnership with regional, business, and functional teams.

• Identify opportunities to simplify, standardize, and improve processes across Global Markets.

• Establish and strengthen governance, operating rhythms, and escalation mechanisms that improve transparency and accountability.

• Structure complex and ambiguous business challenges, identify root causes, and translate insights into practical actions.

• Use qualitative and quantitative insights to identify operational challenges, performance gaps, and improvement opportunities.

• Coordinate across regional and functional stakeholders to align priorities, manage dependencies, and maintain momentum against key initiatives.

• Provide leadership with clear visibility into performance, progress, risks, decisions, and areas requiring intervention.

Key Skills Required:

• Bachelor’s degree required; advanced degree or MBA preferred.

• Demonstrated experience in strategy & operations, business operations, transformation, program management, corporate strategy, management consulting, or a related field.

• Demonstrated ability to lead complex, cross-functional initiatives from problem definition through execution.

• Strong understanding of the payments industry and Mastercard’s business, or demonstrated ability to quickly develop relevant industry expertise.

• Strong analytical and quantitative problem-solving skills, with the ability to translate data and insights into practical actions.

• Strong execution orientation, with the ability to establish structure, ownership, milestones, and follow-through in ambiguous environments.

• Ability to influence and drive alignment across stakeholders without direct authority, including senior leaders and geographically dispersed teams.

• Strong communication skills, with the ability to synthesize complex information and communicate it clearly and concisely to different audiences.

• Comfort working across regions, functions, and time zones, with cultural awareness and adaptability across diverse markets.

• Proactive, intellectually curious, and adaptable, with a continuous-improvement mindset and demonstrated commitment to the Mastercard Way.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 02/01/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

New York City, New York: $136,000 - $223,000 USD

Purchase, New York: $130,000 - $214,000 USD