Member Svc. Rep. - Bi-lingual preferred!
Bronx, NYFull-time$41–66K/yrSeen 1 day agoSeen in employer's feed today
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At a glance
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Job overview
The Member Services Representative handles incoming calls on general 1-800 numbers, resolves member and caller requests, and directs calls or takes messages when needed. The role assists members with finding providers, setting appointments, understanding plan eligibility and benefits, and coordinating services with providers. It also documents calls and care management notes and completes grievance and incident reports.
Skills & qualifications
Skills
Qualifications
Full job description
Member Svc. Rep. - Bi-lingual preferred!
remote type
Onsite
locations
Bronx, NY
time type
Full time
posted on
job requisition id
R13758
Job Summary:
The Member Services Representative is responsible for receiving and handling incoming calls on the general 1-800 numbers and provide first call resolution for members and callers. Directs calls as necessary and/or takes detailed messages if unable to complete request of caller. Provides excellent customer service to all callers/customers and provides requested information as needed.
Essential Functions:
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Answer and handle phone calls and warm transfer only as needed.
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Assist members with finding providers and setting up appointments.
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Demonstrate knowledge of eligibility and benefits for all plans.
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Provide information to callers about our Plans.
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Write notes for all incoming calls in CaseTrakker
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Document care management notes captured during member call and works closely with care management team to support member needs.
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Completes grievance and incident reports.
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Assist members with calling DME vendors, pharmacy, doctors and other providers as needed to coordinate services.
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Perform any other job related duties as requested.
Education and Experience:
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High School or GED required
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Associates or Bachelor's degree preferred
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One (1) year Previous Call Center Experience preferred
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Previous experience working in a healthcare setting preferred
Competencies, Knowledge and Skills:
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Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required
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Must have experience working in a fast-paced environment.
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Must have exceptional customer service skills, excellent communication skills, attention to detail and possess a good work ethic.
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Proficiency working with computer is necessary.
Licensure and Certification:
- None
Working Conditions:
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General office environment; may be required to sit or stand for extended periods of time
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Travel is not typically required
Compensation Range:
$41,200.00 - $66,000.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Hourly
Organization Level Competencies
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Fostering a Collaborative Workplace Culture
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Cultivate Partnerships
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Develop Self and Others
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Drive Execution
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Influence Others
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Pursue Personal Excellence
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Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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Brand=ElderServe
How this job compares
Set against the 33,917 open Customer Service jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This posting$41–66K/yr
- New York median$52–63K/yr210 salary ranges
- US median$50–60K/yr2,712 salary ranges
This range's midpoint, $54K, is 11% below the New York median midpoint ($60K) — in the middle half of Customer Service salary ranges in New York.
- Openings
- Olive Jobs lists 1,936 open Customer Service jobs in New York and 33,917 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in New York
- Home Depot127 open
- Walgreens76 open
- Charter Communications67 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,790 postings).
- Education
- This posting asks for a high school diploma; 11,185 of the 33,917 open Customer Service jobs (33%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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