Behavioral Health Crisis Helpline Mental Health Clinician

We are seeking a compassionate and experienced and licensed Mental Health Clinician to join our dynamic Behavioral Health Crisis Helpline team. The ideal candidate will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being. * Licensed candidates will answer crisis helpline to provide empathetic support to individuals experiencing behavioral health challenges. * Conduct initial screenings and risk assessments to determine callers needs, including suicidal ideation, substance use, or other crises. * De-escalate crisis situations and provide safety planning when necessary. * Connect callers with appropriate community resources, mental health services, and behavioral health programs. * The candidate will be responsible for making complex clinical decisions such as when to dispatch mobile mental health or other emergency services * Provide referrals to therapists, support groups, and crisis intervention services. * Follow up to ensure continuity of care and effective service utilization. * Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards. * Adhere to HIPAA regulations and ethical guidelines in all aspects of service delivery. * Educate callers on coping strategies, mental health literacy, and available community support. * Advocate for clients needs to ensure equitable access to services. * Knowledge of Rockland County service agencies and systems of care