Counselor, Financial Aid
Youngstown, OHJobSeen 2w agoSeen in employer's feed 3 days ago
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Job overview
The Counselor, Financial Aid advises students and parents on financial aid, planning, debt management, federal methodology, and problem resolution. The role supports FAFSA completion and verification, evaluates professional-judgment requests, assesses documentation, and determines aid eligibility. It also provides information on aid programs, conducts outreach presentations, collaborates on enrollment issues, and may supervise student employees.
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Full job description
Summary Of Position Counsels students regarding financial aid matters and conducts outreach services. Provides verification/documentation of Federal Student Aid Reports and utilizes professional judgment to initiate overrides of data used in federal methodology. Position Information Essential Functions and Responsibilities: Counsels students and parents concerning financial aid, financial aid planning, debt management, federal methodology, and student problem resolution. Assists students and/or parents in completing federal financial aid application (FAFSA), completing verification, and adjusting income or other pertinent data on the FAFSA. Evaluates and processes student requests for professional judgment according to established criteria; ensures appropriate documentation is obtained to support professional judgment decisions for audit and regulatory purposes. Provides financial aid information to students regarding all aspects of financial aid, including Veteran Programs, Pell Grants, Ohio Grants, Federal Family Education Loan Programs, scholarships, and special programs. Provides estimates of financial aid eligibility; collaborates with university constituents to resolve student enrollment/registration issues. Counsels students regarding federal Title IV refund policy and subsequent financial consequences of doing complete withdrawal from classes. Conducts outreach activities including off-campus presentations such as high school financial aid nights as well as University programs; represents office as required. Conducts mandated verifications of Institutional Student Information Records in accordance with US Department of Education guidelines, State guidelines, and University policy. Assesses adequacy of documentation provided by students and resolves conflicting information. Tracks files and follows-up with additional requests or phone calls when necessary. Assists in development of office policy and procedure analysis as needed. Assists in developing office guidelines for professional judgment, satisfactory academic progress, and loans, if needed. Analyzes students' financial needs to determine eligibility for financial aid. Other Functions and Responsibilities: Assists with training new hires. Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor. Work Schedule: Typically, Monday through Friday. Primary Location: Youngstown Supervision Exercised: May exercise supervision over student employees. Reports To: Associate Direct
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