Advocacy Specialist 2

NY HELPS No

55-b/c Eligible No

Agency Justice Center For The Protection Of People With Special Needs

Title Advocacy Specialist 2

Occupational Category Other Professional Careers

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $69964 to $88970 Annually

Employment Type Full-Time

Appointment Type Permanent

Internship No

Jurisdictional Class Non-competitive Class

Travel Percentage 50%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Broome

Street Address 44 Hawley St. Rm. 808 Binghamton, NY 13901

City Binghamton

State NY

Zip Code 13901

Duties Description Under the direct supervision of senior-level staff, the Advocacy Specialist 2 (Ombudsman) will: • Advise and consult with the individual receiving services, parents and guardians with respect to any complaints or issues; review and answer questions with respect to specific complaints by consulting with responsible and appropriate staff; and perform other duties as assigned by the Advocacy Specialist 3 (Supervising Ombudsman), or other designee;• Receive complaints and/or issues that occur at Finger Lakes (Rochester, NY), Sunmount (Tupper Lake, NY) and Valley Ridge (Norwich, NY) Developmental Centers from people receiving services, family members, or others on their behalf regarding care issues, violations of rights or concerns over services or benefits, and mediate/resolve complaints on behalf of individuals receiving services;• Serve as the liaison of the NYS Justice Center for individuals residing in the Finger Lakes, Sunmount, and Valley Ridge Developmental Centers;• Respond to referrals and provide information, referrals, and linkage to services and programs based on identified need;• Review and answer questions with respect to specific complaints by consulting with responsible and appropriate staff;• Collect, analyze and prepare routine data to monitor trends and systemic issues;• Review data points related to key performance indicators, and identify trends related to tasks and responsibilities;• Provide information at community forums and/or presentations about the Ombudsman program and individuals’ rights;• Provide people receiving services with information regarding their rights along with promoting self-advocacy;• Collaborate with internal and external stakeholders to promote the Agency’s mission;• Have proficiency with electronic databases and entry of information;• Travel on a regular monthly basis to Finger Lakes, Sunmount, and Valley Ridge Developmental Centers to provide in-person support and assistance;• Participate in relevant committee meetings; • Attend bi-annual staff meetings and other trainings as required statewide;

Minimum Qualifications Non-competitive: Six years of experience* as a professional advocate or service provider in rehabilitation, developmental disabilities, mental health, child welfare, juvenile justice, or homeless youth. *Substitution: An associate degree may substitute for two years of general experience; a bachelor’s degree may substitute for four years of general experience; a master’s degree may substitute for five years of general experience; or a doctorate may substitute for six years of general experience.

Additional Comments Established in 2013 by the Protection with Special Needs Act; The New York State Justice Center for the Protection of People with Special Needs (Justice Center) is charged with protecting over one million New Yorkers under the care or jurisdiction across six State Oversight Agencies. https://www.justicecenter.ny.gov/We offer a comprehensive benefits package, including:• Holiday & Paid Time Off• Public Service Loan Forgiveness (PSLF)• Pension from New York State Employees’ Retirement System• Affordable Health Care options• Family dental and vision benefits at no additional cost• NYS Deferred Compensation plan• Access to NY 529 College Savings ProgramPlease note that specific benefits and programs may vary based on negotiating unit, current contract, and length of State service.NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the Justice Center’s Telecommuting Program Guidelines.NOTE ON FINGERPRINTING: Please be advised that should you accept a job offer with this agency, you may be required to be fingerprinted and pay for the cost of the fingerprinting fee.The New York State Justice Center for the Protection of People with Special Needs is an equal opportunity/affirmative action employer. Our agency does not discriminate based upon age, race, creed/religion, color, national origin, sexual orientation, gender identity or expression, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, prior arrest or conviction record, citizenship/immigration status, or any other applicable legally protected characteristics. The Justice Center is committed to creating and sustaining a culture of inclusion while continuing to build a diverse workforce. Our agency seeks candidates dedicated to working in and contributing to an environment of inclusion that affirms and celebrates the backgrounds, learned and lived experiences, whole identities, and individual perspectives of our staff. The New York State Justice Center for the Protection of People with Special Needs (Justice Center) provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Human Resources via email at [email protected]

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources / MC

Telephone

Fax 518-549-0462

Email Address [email protected]

Address

Street Justice Center

161 Delaware Ave

City Delmar

State NY

Zip Code 12054

Notes on Applying Please submit cover letter along with a clear and concise resume detailing how you meet the minimum qualifications for this position as listed in Specifics and indicate the Position Title & Vacancy ID number for which you are applying.