IT Support Engineer

ResponsibilitiesEnd-User Support * Triage and resolve issues across hardware, software, networking, and accounts primarily through our ticketing system, with additional support via Slack and in-person * Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) * Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement * Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) * Handle escalations requiring cross-team coordination * Participate in an on-call rotation for urgent issues outside business hours * Provide hands-on support for user technology, AV systems, conference rooms, and printersCommunication & Documentation * Communicate clearly with users of all technical levels * Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles * Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solvesOperational Improvement * Help streamline onboarding and other high-volume operations as the company scales * Contribute to automation efforts * Maintain and improve device management, identity, and access systems * Assist with scripting (Bash, Python) to automate repetitive tasks## You may be a good fit if you * Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment * Are an excellent communicator who genuinely enjoys helping people solve problems * Have strong troubleshooting skills and are methodical, curious, and persistent * Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android * Have significant experience with Google Workspace administration * Have experience with Slack administration workspace management, permissions, and troubleshooting * Have substantial experience supporting and administering additional SaaS tools * Understand identity and access fundamentals SSO, MFA, directory services * Are familiar with MDM fundamentals and endpoint management concepts * Have experience with basic scripting (Bash or Python) for automation * Take ownership of problems and follow through until they're resolved * Think beyond the immediate fix you ask "why did this happen?" and "how do we prevent it?" * Are organized enough to manage competing priorities without things falling through the cracks * Propose solutions when you see a process that doesn't scale * Are looking to develop deeper technical skills and take on more complex systems administration challenges over time## Strong candidates may also * Be familiar with zero-trust security concepts and endpoint security tooling * Have experience with networking basics DNS, DHCP, VPNs, networking fundamentals * Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns) * Have experience using AI tools to improve personal or team productivity## LocationThis role is based in our San Francisco office and there is a 4 day/week in office expectation. ## What Makes This Role UniqueYou'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic.Deadline to apply: None. Applications will be received on a rolling basis.The annual compensation range for this role is listed below. For sales roles, the range provided is the roles On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/