Data Services Consultant - Bilingual (French/English)

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

UKG is seeking energetic, customer-focused individuals to partner in the implementation of UKG’s Suite of Products. As a Data Services Consultant II, you will be part of a growing, dynamic team responsible for the high-quality implementation of one of our core HRMS products. Qualified candidates are self-starters with exceptional organizational and problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess a general knowledge of payroll and/or human resource concepts, data conversion expertise and comfortable working in a fast-paced, exciting environment.

Duties and Responsibilities:

• Schedule and host first contact meetings with customers.

• Outlining Implementation Overview and Expectations

• Collecting and validating relevant implementation information

• Navigate and collect legacy system reports

• Perform report gathering for people data, payroll balances and supporting reports for validation/tax purposes

• Understand the ETL (Extract, Transform, Load) tool basics & workflows

• Work closely with internal resources to ensure report gathering meet the required specifications

• Complete report gathering checklist in preparation for handoff to internal build team

• Track and document all required communication in central repository

• Provide customer and internal team support when critical data issues and/or data escalations arise

• Ensure all confidential employee information is maintained according to client needs and expectations

• Provide analytical and conversion expertise, as necessary

• Meet project task milestone and due dates for data extraction and transformation

• Track, manage, and resolve open project issues for items assigned

• Schedule and host follow up meetings for final employee data extraction tasks

• Provide timely follow-up and resolution of open project-related items

• Work alongside customer and internal team to ensure data is clean and parsed in preparation of data load

• Conduct analysis and research to resolve issues identified during data conversion process

• Maintain data integrity and confidentiality during extraction and data preparation process

Basic Qualifications:

• French Speaking REQUIRED

• Experience in the implementation or support of HR, Payroll, and Benefits systems

• Professional experience in a customer service/customer support environment, advocating positive working relationships among internal project teams and external customers

• Advanced working knowledge of Microsoft Excel (Formulas, VLOOKUP, Pivot Tables)

Preferred Qualifications:

• Well-organized, with extreme attention to detail, self-directed individual to meet all required time frames and commitments

• Demonstrates willingness & aptitude to learn how to navigate various client source legacy systems

• Comfortable working in an environment in which businesses processes, tools, etc. are still being defined

• General understanding of HR and payroll tax reports

• Previous experience with client data mapping, translations, and data imports

• Experience and understanding in analyzing data, detecting anomalies, and data normalization

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]

The pay range for this position is $58,700 to $83,700. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.