Connected Care Coach

Join the team leading the next evolution of virtual care.At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.Summary of PositionThe Connected Care Coach is responsible for proactively contacting identified members to drive behavior changes and positively impact clinical outcomes.Essential Duties and Responsibilities * Conduct member outreach to drive behavior change and positively impact clinical outcomes (95%) * Actively engage with members via a variety of communication tools including telephone, email, text, virtual application, and coaching conversations to provide feedback and support, answer questions, share resources, and hold members accountable to their goals. * Utilize a coaching approach congruent with motivational Interviewing in order to empower members to be able to effectively self-manage their own chronic condition(s) and health. * Refer members for support and education for conditions as needed based on clinical care guidelines. * Maintain accurate and thorough case documentation to the standards set by Teladoc Health. * Complete administrative duties essential for smooth operation * Support corporate initiatives and special projects as needed (5%)The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Supervisory ResponsibilitiesNoQualifications Expected for Position * Bachelor's Degree in relevant discipline or MA/EMT/Paramedic certification * 2+ years experience in a healthcare delivery or related environment * Excellent written and verbal communication skillsThe time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Supervisory ResponsibilitiesNoQualifications Expected for Position * Bachelor's Degree in relevant discipline or MA/EMT/Paramedic certification * 2+ years experience in a healthcare delivery or related environment * Excellent written and verbal communication skillsQualifications Preferred for Position * Exceptional time management and organizational skills * Analytical and critical thinking skills which enable to work autonomously in a responsible, efficient manner * Possess excellent customer service and interpersonal skills to provide a consistently high-quality member experience. * Flexible and able to work in a fast-paced environment * Adaptable, innovative, and embraces teamwork and change. * Able to learn and effectively utilize multiple technology platforms including but not limited to MS word, Excel, PowerPoint, Outlook 365, Microsoft Teams, SharePoint, OneDrive, Salesforce, and Jira * Bilingual Spanish and English, preferredThe above qualifications, knowledge, experience, and/or background are expected but not required for this role.The base salary range for this position is $24 - $26/hr.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or