Team Leader
Louisville, KYFull-time$7.25/hrSeen 1w agoSeen in employer's feed 4 days ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
Firstsource seeks a Team Leader (Associate) to oversee customer service operations and lead a team of customer service representatives. The role focuses on service delivery, team performance, client relationships, and customer satisfaction. The leader monitors operational data, supports team development, ensures compliance, collaborates across departments, and reports performance to senior management.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
3 - 20 years
Minimum Education Required
Bachelor's Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Job Title: Team Leader (Associate)
Location: Amherst, Amherst (Volume)
Job Summary:
We are seeking a dedicated and experienced Team Leader (Associate) with a strong background in Customer Service Operations to join our dynamic team in Amherst. The ideal candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and leading a team of customer service representatives. This role requires a proactive leader who can drive performance, enhance customer satisfaction, and foster a positive work environment.
Responsibilities:
Lead and manage a team of customer service representatives, providing guidance, support, and training to ensure high performance.
Monitor team performance metrics and implement strategies to improve service quality and efficiency.
Develop and maintain strong relationships with clients, addressing any issues or concerns promptly and effectively.
Conduct regular team meetings to communicate updates, share best practices, and motivate team members.
Analyze customer feedback and operational data to identify trends and areas for improvement.
Ensure compliance with company policies and procedures, as well as industry regulations.
Collaborate with other departments to enhance service delivery and operational processes.
Prepare and present reports on team performance and customer satisfaction to senior management.
Mandatory Skills:
Strong knowledge of Customer Service Operations, including best practices and performance metrics.
Proven leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Ability to analyze data and make informed decisions to drive operational improvements.
Strong problem-solving skills and the ability to handle challenging situations effectively.
Preferred Skills:
Experience in a BPO, KPO, or Call Centre environment.
Familiarity with customer relationship management (CRM) software.
Knowledge of quality assurance processes and customer service training methodologies.
Ability to adapt to changing business needs and work in a fast-paced environment.
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 3 years of experience in customer service operations, with at least 1 year in a leadership role.
Proven track record of achieving performance targets and enhancing customer satisfaction.
Strong proficiency in Microsoft Office Suite and data analysis tools.
If you are a results-driven leader with a passion for customer service and a commitment to excellence, we invite you to apply for the Team Leader (Associate) position in Amherst. Join us in delivering outstanding service and making a positive impact on our customers and team members.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
24494
How this job compares
Set against the 6,799 open Team Lead jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This posting$7.25/hr
- Kentucky median$7/hr35 hourly ranges
- US median$20–24/hr1,313 hourly ranges
This rate, $7.25/hr, is close to the Kentucky median midpoint ($7/hr) — in the middle half of Team Lead hourly ranges in Kentucky.
- Openings
- Olive Jobs lists 145 open Team Lead jobs in Kentucky and 6,799 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Carrols Corporation32 open
- Academy Sports + Outdoors14 open
- Tractor Supply Company12 open
- Experience
- This posting asks for at least 3 years of experience; Team Lead postings that state a minimum ask for 5 years at the median (3,400 postings).
- Education
- This posting asks for a bachelor's degree; 1,248 of the 6,799 open Team Lead jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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