Senior Manager, HR Operations and Automation

MANTECH seeks a Senior Manager, HR Operations and Automation to join our team in Herndon, VA and lead the day-to-day HR operational delivery, workflow automation, and employee data governance. This is a hybrid position requiring onsite presence 2-3 days each week.

Serving as the functional bridge between People Operations and technical HRIS/IT teams, this role is responsible for end-to-end employee lifecycle management, service delivery SLAs, system data quality, UAT execution, and low-code workflow optimization.

Responsibilities include, but are not limited to:

• Oversee execution of day-to-day HR operational processes across the employee lifecycle (onboarding, offboarding, job changes, compliance verifications, and document management).

• Manage tier-1/tier-2 HR inquiry escalation channels and ticket routing to maintain strict SLA performance and customer satisfaction metrics.

• Author and update comprehensive SOPs, knowledge base content, process maps, and user guides to standardise service delivery.

• Establish routine data integrity audits, exception reporting, and reconciliation protocols to ensure error-free employee records across HRIS and downstream systems.

• Enforce data entry standards, governance guidelines, and compliance controls (e.g., PII, GDPR, state/federal regulations) for all HR data transactions.

• Monitor data syncs and error logs between HRIS, Payroll, Benefits, and IT provisioning systems to proactively resolve discrepancies.

• Map operational workflows to identify bottlenecks and build rapid, light low-code/no-code solutions (e.g., Power Automate, Zapier, Formstack).

• Lead User Acceptance Testing (UAT), define test cases, coordinate defect resolution, and partner with HRIS/IT on technical deployment schedules.

• Lead, coach, and mentor HR Operations Analysts and Data Specialists (Senior Manager level).

• Partner with Payroll, Benefits, Talent Acquisition, Legal, and IT to align operational processes with corporate standards and business requirements.

• Ensure compliance with applicable regulations, internal controls, audit requirements, and company policies.

Basic Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or equivalent practical experience.

• 7–10+ years leading HR Operations, data governance programs, UAT frameworks, and team management.

• Demonstrated track record managing HR data integrity audits, record management, and system reconciliation.

• Hands-on experience with low-code automation platforms (e.g., Microsoft Power Automate, Zapier, Formstack) and core HRIS platforms (e.g., Workday, SuccessFactors).

• Direct experience developing UAT test suites and leading release management cycles.

• Process mapping (Lucidchart, Visio), Lean / Six Sigma continuous improvement methodologies, data analysis (Excel, Power BI), and stakeholder management.

Preferred Qualifications:

• HR certification (SHRM-CP/SCP, PHR/SPHR) or Project Management/Six Sigma Certification (PMP, Green/Black Belt).

• Background in federal contracting, government services, or regulated matrixed environments.

• Advanced proficiency in HR reporting tools, SQL, or BI platforms for data quality analytics.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

• Ability to remain in a stationary position 50% of the time, operate a computer continuously, and communicate effectively with team members.

MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.