Field Engineer

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc., was officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with.

As a Field Engineer, you will play a key role in delivering exceptional onsite technical support and managed services that help customers maximize the value and reliability of their IT environments. At Kyocera, we are committed to improving our customers' businesses through innovative technology solutions and best-in-class support services. This position serves as a critical customer-facing resource, ensuring the timely resolution of service issues and successful execution of change requests across client IT infrastructures.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

• Travel to customer locations as assigned to respond to service incidents, support requests, and planned changes.

• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues to restore system functionality.

• Perform hardware and software break/fix activities under the direction of the Network Operations Center (NOC).

• Execute customer moves, adds, changes, and deletions (MACDs) for supported systems in accordance with NOC directives.

• Remotely monitor customer environments, proactively address performance issues, and help minimize service disruptions.

• Collaborate with customers, Help Desk personnel, and Systems Engineers to resolve technical issues and support project implementations.

• Conduct quality assurance activities to ensure adherence to established standards, procedures, and best practices.

• Assist with the design, deployment, and maintenance of IT infrastructure solutions and security measures that support customer business objectives.

• Accurately record and report time worked in compliance with contractual, operational, and reporting requirements.

Qualifications

Required:

• Experience working with a Managed IT Services Provider (MSP).

• Two years of network administration experience and/or field networking experience.

• Three years of experience supporting Windows Server and desktop operating systems.

• Demonstrated success in designing, installing, and/or supporting network environments for multiple clients across diverse settings.

• Strong proficiency in the configuration, deployment, and troubleshooting of networking services, including HTTP, DNS, TCP/IP, VPNs, VLANs, VIPs, ACLs, routing, and switching.

• Advanced proficiency with Microsoft Office applications.

• Strong analytical and diagnostic skills, with the ability to identify network issues and implement timely and effective solutions.

• Strong interpersonal and relationship-building skills that support collaboration and team development.

• Excellent verbal and written communication skills.

• Must possess reliable transportation and be able to travel to client locations.

• Must be able to lift and carry up to 30 pounds.

The typical pay range for this role is $101,000 -$145,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.