Staff Product Operations
Miami, FL · HybridJobPosted 1w agoStill listed 5 days ago
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Job overview
Nubank’s AI Transformation Office coordinates company-wide AI workstreams and partners with management and senior leaders. The Staff Product Operations hire will bring an outside perspective informed by experience at a more AI-mature company, shape Nubank’s transformation direction and solutions portfolio, and communicate progress to management. The role also sets success measures, unblocks critical initiatives, and leads the operating rhythm across workstreams.
Skills & qualifications
Skills
Benefits
Full job description
About Nu Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
Visit our Institutional Page Team context The AI Transformation Office (AITO), part of AI Core, is Nubank's central office driving the company-wide AI transformation. We orchestrate all of the AI workstreams — including function transformation, infrastructure, AI risk, AI cost and communications — and work directly with Nubank's management team and senior leaders across the company.
About the role You join a small core team as the person who brings the outside view: first-hand experience of how an AI plays a key role at a company that is further along. You'll use it to shape where Nubank's transformation goes next, decide which AI solutions we build or buy, and structure how progress reaches the management team — while staying hands-on enough to unblock the initiatives that matter most. Impact: you will shape the direction, reach and quality of Nubank's AI transformation.
What you'll do
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Shape Nubank's AI strategy with industry learnings. Bring what worked and failed at top players to define where Nubank goes next — what to double down on, what to stop, how to sequence it, and which operating model fits.
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Define our AI solutions portfolio. Map the AI solutions we have internally and support build-vs-buy calls — which tools, harnesses and context layers Nubank should build in-house versus source externally — and shape the scope of the ones we build.
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Own the management team narrative. Structure what goes to Nubank's management team every week — turning signals from every workstream into a clear picture of progress, risks and the decisions needed.
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Define what success looks like. Set ambitious targets for our AI initiatives and the KPIs, measures, and mechanisms that show whether they are actually delivering impact.
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Unblock critical initiatives. When something is stuck, go into the team, understand the blocker and resolve it — across functions, without formal authority.
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Run the operating rhythm. Lead weekly workstream sessions with initiative owners on gaps, ETAs and resourcing; connect cross-workstream dependencies and escalate risks early.
Benefits
- Opportunity of earning equity at Nu
- Medical Insurance
- Dental and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- 401K Saving Plans - Health Saving Account and Flexible Spending Account
- Work-from-home Allowance
- Relocation Assistance Package, if applicable
Work model: Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here
How this job compares
Set against the 536 open Product Operations jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This postingNot listed
- US median$123–179K/yr465 salary ranges
- Openings
- Olive Jobs lists 12 open Product Operations jobs in Florida and 536 across the US. 13% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- Ford Motor Company54 open
- Meta50 open
- General Motors45 open
- Experience
- Product Operations postings that state a minimum ask for 5 years of experience at the median; the middle half ask for 3 to 6 years (475 postings).
- Education
- 79 of the 536 open Product Operations jobs (15%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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