HR Advisor

New York

Full time

JR014707

The HR Advisor serves as the first point of contact for employees regarding routine HR questions, employment-related inquiries, and HR processes. This role combines employee support responsibilities with HR operations execution, ensuring accurate administration of employee data, transactions, and records within Workday. The HR Advisor delivers a positive employee experience through responsive service, attention to detail, and efficient processing of HR transactions while maintaining compliance with company policies and procedures. This role fosters trust by treating employees with professionalism, empathy, respect, and confidentiality while helping them navigate HR processes and workplace questions.

This position is ideal for an HR professional who enjoys both employee interaction and operational excellence.

Key Responsibilities

Employee Support & HR Service Delivery (50%)

• Serve as the primary point of contact for employees regarding HR policies, payroll inquiries, employment verification requests, and general people-related questions.

• Provide timely, accurate, and professional support through email, and Microsoft Teams applications with a goal of 24-hour response time on any employee or internal partner request.

• Show understanding and positive intent by listening to concerns, communicating decisions with care, and balancing policy adherence with a commitment to helping employees feel heard and supported.

• Escalate complex employee relations, legal, compliance, or performance management issues to senior HRBP team members as appropriate.

• Guide employees through HR processes, forms, and system transactions.

• Create a welcoming and supportive HR experience by actively listening, building trust, and helping employees navigate workplace questions and concerns.

• Support onboarding and offboarding activities to ensure a positive employee experience.

• Operate in a matrixed capacity with direct line management from the operational side and indirect management from HRBP leadership. Together, the HR Advisor and the HRBP team handle direct requests and issues from the employee population.

• Maintain confidentiality when handling sensitive employee information.

• Ensure coordination with the senior HRBP lead on your team – this person will provide direction, guidance, training and development.

HR Operations & Data Management (50%)

• Process employee transactions in Workday, including:

• New hires

• Promotions

• Transfers

• Organizational changes

• Compensation updates

• Manager changes

• Leaves of absence

• Terminations

• Employee data corrections

• Ensure employee records are accurate, complete, and compliant with company standards.

• Perform routine audits of employee data and HR processes.

• Support workforce reporting and provide basic people metrics as requested.

• Maintain personnel files and electronic records in accordance with retention requirements.

• Assist with annual HR processes such as performance reviews, compensation planning, open enrollment, and compliance reporting.

• Support process improvement initiatives to enhance HR service delivery, HRIS improvements, and operational efficiency.

• Create, update, and maintain HR documentation, standard operating procedures, and knowledge articles.

Qualifications

Required

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.

• Minimum of 1-3 years of experience in Human Resources, HR Operations, HR Shared Services, or employee support roles.

• Experience working with HRIS systems; Workday experience preferred.

• Strong customer service orientation and communication skills.

• Excellent attention to detail and data accuracy.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office applications, particularly Excel, Word, Teams, and Outlook.

• Ability to handle sensitive and confidential information with discretion.

Preferred

• Experience in a shared services or centralized HR support model.

• Familiarity with HR case management systems.

• Knowledge of HR processes across the employee lifecycle.

• HR certification (SHRM-CP, PHR, or working toward certification).

Key Competencies

• Customer Focus

• Attention to Detail

• Data Accuracy

• Communication Skills

• Problem Solving

• Process Orientation

• Collaboration

• Adaptability

• Judgment and Confidentiality

• Continuous Improvement Mindset

Success Measures

The HR Advisor will be evaluated on:

• Employee and manager satisfaction with HR support.

• Service-level agreement (SLA) achievement.

• Accuracy and timeliness of Workday transactions.

• Data integrity and audit results.

• Case resolution effectiveness.

• Process improvement contributions.

• Compliance with policies and procedures.

Primary Location City/State:

New York, New York

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://interpublic.sharepoint.com/sites/HRConnection/HR%20Documents/CCPA%20CPRA%20Notice%20for%20Employees%20Eff%2001012023.docx) .

Attention Colorado, California, Connecticut, Massachusetts, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected] .

We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.

We’re one of the marketing industry’s most experienced, respected and forward-thinking leaders. For nearly fifty years, we’ve helped the world’s best marketers understand their customers so that they can reach people with relevance rather than randomness. Our products and solutions form the data foundation that make it possible for marketers to drive better customer experiences and meaningful interactions at scale across every channel.

Our job opportunities will give you the opportunity to showcase your talents, grow your skills, and expose you to cutting-edge technologies, whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make you stand out.

At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.

If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.

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Internal applicants need to apply for open positions through their Workday account. Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally. For questions, please contact the recruiter listed on the job posting.

Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here (https://interpublic.sharepoint.com/sites/HRConnection/HR%20Documents/CCPA%20CPRA%20Notice%20for%20Employees%20Eff%2001012023.docx) .

Attention Colorado, California, Connecticut, Maryland, Massachusetts, Nevada, New Jersey, New York City, Ohio, Rhode Island, Virginia, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected] .

Attention Mexico Applicants: Please see our Privacy Policy notice here .

*Note: Offers for recruitment from any websites featuring the Acxiom name or its variations, other than those listed here: www.acxiom.com, www.acxiom.co.uk, and www.acxiom.de are fraudulent. Please do not engage with these sites.