Enrollment Counselor

Position Summary Provides guidance to prospective students through the entire enrollment process in the college. Meets with prospective students individually, collectively, in person, or online regarding admissions, registration, financial aid, testing, minimal advising, and students accounts. (i.e. - meets individually with students to provide in depth information; provides information concerning college programs, careers, salaries, job outlooks, courses, transfer credit, CLEP, life experience credit, transfer compact, joint admission, articulation agreements, payment plans, and financial aid; guides, directs, and assists students in planning to meet their educational objective; assists students in completing require forms/documentation). Processes student enrollment documents for prospective students as needed in the following areas, admissions, registrations, financial aid, testing, advising and students accounts. Assist student who can be quick admits into "open door" programs. Provides assistance to prospective international and veteran students (i.e. - provides information concerning international student requirements; assists foreign students with completion of admission applications/documentation; provides G.I. bill information to veterans; directs veteran students on tuition waiver. Skills and knowledge Ability and willingness to work successfully with students, advocates and college staff Has the ability to work and interact with individuals at all levels of the organization Has the ability to organize, prioritize and manage multiple priorities Possesses good communication skills: Oral, Written, and Interpersonal Demonstrates proficient experience with Microsoft Office (Word, Excel, PowerPoint email communications Firm understanding of Slate CRM or a comparable CRM Possesses prior experience with F-1/M-1 Visas Possesses good knowledge of college and program policies and procedures Participates in and successfully completes training programs offered to increase skill and proficiency related to assignments Demonstrates a positive, high-energy attitude Ability and willingness to take directions Performs other related duties as assigned Compliance & Governance: Perform duties in strict compliance with the Commonwealth of Massachusetts regulations, NECHE accreditation criteria, and individual collective bargaining agreements (if applicable). Qualifications Required Minimum Education: Bachelor's degree. Required Minimum Experience: At least 1 year of prior experience in college admissions or related field. Core Competencies: Demonstrates excellence in written, verbal, and digital communication skills (ex: proficient in Microsoft Office, ZOOM, Slate or comparable CRM) including the ability to communicate information clearly and professionally to students, faculty, staff, administrators, union representatives, and community partners while maintaining confidentiality and professionalism. Demonstrates commitment to working in a culturally diverse, urban community college setting. Preferred Qualifications (optional): Bilingual. Spanish or Haitian Creole preferred