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End User Support Technician

Edgewater Federal Solutions, Inc.

Albuquerque, NMFull-timeSeen todayStill listed today

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At a glance

Compensation
No compensation found
Location
Albuquerque, NM
Schedule
Full-time
Work Authorization
US work authorization required

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Security clearance, required

Job overview

Edgewater Federal Solutions seeks an End User Support Technician to support a major national laboratory. The technician provides field support for computer hardware, software, and networks; responds to user requests; performs diagnostics and corrections; and trains users. The role also supports LAN administration, specialized Linux and classified review systems, hardware reporting and acquisition specifications, and ensuring solutions meet user requirements.

Skills & qualifications

RequiredNice to have

Skills

Computer Hardware Support, nice to haveSoftware Support, nice to haveNetwork Support, nice to haveNovell, nice to haveCisco, nice to haveUnix, nice to haveLinux, nice to haveServer Administration, nice to haveComputer Diagnostics, nice to haveUser Training, nice to have

Qualifications

Associate Degree or Five Years Related Experience, requiredU.S. Citizenship, requiredDOE L or Q Clearance or Ability to Obtain, required

Full job description

Overview

Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardware acquisitions, and provide support for on-the-spot diagnostic evaluations.

Responsibilities

  • Provide Basic Field (Win/Mac/Mob/CSU) support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.

  • Provide support in responding to system user requests for assistance.

  • Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs.

  • Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

  • Support the agency Local Area Network (LAN) Administrator with server maintenance and administration.

  • Specialized Linux/Classified Review computer systems in terms of machine capabilities and man-machine interface.

  • Prepare reports and studies concerning hardware.

  • Prepare functional requirements and specifications for hardware acquisitions.

  • Ensure that problems have been properly identified and solutions will satisfy the user's requirements.

Qualifications

  • In lieu of degree, relevant experience is applicable

  • General knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

  • Must be a U.S. Citizen

  • Must possess an Associates degree plus two (2) years of related experience, or five (5) years of related experience.

  • Possess a Dept. of Energy Clearance (L or Q) or have the ability to obtain & maintain this clearance level throughout the life of the contract.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.

How this job compares

Set against the 2,784 open IT Support jobs on Olive Jobs, counted November 11, 2026.

Pay
  • This postingNot listed
  • US median$74–100K/yr927 salary ranges
  • US median$25–32/hr724 hourly ranges
Openings
Olive Jobs lists 28 open IT Support jobs in New Mexico and 2,784 across the US. 2% of them nationwide are listed as remote or flexible.
Hiring the most in New Mexico
Experience
This posting asks for at least 2 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,901 postings).
Education
258 of the 2,784 open IT Support jobs (9%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on November 11, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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