Tax Innovation - UX Experience Design - Senior Manager

The Opportunity

As a Tax Innovation - UX Experience Design - Senior Manager, you will focus on creating and enhancing the overall experience that users have when interacting with a product, system, or service. Within our Tax practice, you will be at the forefront of developing innovative software solutions that meet the evolving needs of clients. As a Senior Manager, you will leverage your skills and professional networks to deliver quality results, motivating and coaching teams to solve complex problems. You will apply sound judgment, recognizing when to take action and when to escalate, while developing and sustaining diverse and inclusive teams.

In this role, you will define the experiences which solve core business problems by applying systems thinking and user research practices to create differentiated technology experiences. You will identify and understand the core problems to be solved, document business workflows, think creatively on solutions, validate outcomes , share alternative perspectives, and act on feedback. Directing teams through complexity, you will demonstrate composure in ambiguous and challenging situations. Your commitment to excellence will contribute to the success of our firm, as you deepen and evolve your skills with a focus on staying relevant in the ever-changing landscape of user experience design.

Responsibilities

• Shaping intuitive product experiences by translating user needs, behaviors, and intent into simplified workflows

• Defining adaptive product interactions and behaviors that extend beyond traditional interfaces

• Applying systems thinking skills to enhance user interaction and satisfaction

• Utilizing analytical thinking to identify and address user experience challenges

• Conducting user research and usability testing to inform design decisions

• Collaborating with cross-functional teams to integrate user experience insights into product development

• Developing user personas and journey maps to guide design strategies

• Implementing human-centered design principles to improve product usability

• Engaging in strategic questioning to uncover user needs and preferences

• Crafting and conveying clear, impactful messages that tell a holistic story

• Directing teams through complex design projects, maintaining composure in challenging situations

• Validating outcomes with clients and incorporating feedback into design improvements

• Initiating open and honest coaching conversations to foster team development

• Staying informed on industry trends and emerging technologies to keep design approaches relevant

What You Must Have

• At least a Bachelor's degree

• At least 7 years of experience

What Sets You Apart

• Demonstrating advanced skills in User Experience (UX) Design

• Utilizing Human-Centered Design to enhance client solutions

• Applying systems thinking to identify underlying opportunities

• Leading teams through complex, ambiguous situations

• Excelling in strategic questioning and storytelling

• Innovating processes with emerging technologies

• Building and sustaining diverse, inclusive teams

The salary range for this position is: $124,000 - $335,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.