SRM Lead

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SRM Lead, Procurement Centre of Excellence Accountable for designing, embedding and governing a single, consistent supplier relationship management (SRM) programme across JLL’s Corporate Procurement function, spanning HR, Marketing, Professional Services, Technology and Travel & Fleet. Today SRM is applied unevenly — a minimum set of standards and Tier 1 scorecards exist, but adoption is inconsistent, QBR outputs and benefits are not reliably captured or monitored, and there is no consolidated view of supplier performance to share with leadership. This role brings that capability off the “side of the desk” and turns it into a governed, repeatable programme: defining the standards, segmentation and cadence; owning the SRM dashboard and reporting; and holding the category teams accountable for consistent execution. It creates clear visibility of supplier performance and relationship health for both procurement and the wider business, tracks the value delivered through SRM engagements, and ensures a common approach is followed across every category. The role sits within the Procurement Centre of Excellence, reporting to the Global Director, Procurement Centre of Excellence, and works cross-functionally with the category directors, Risk, Finance and the client-facing / Alliance teams. Summary of essential functions and goals

• Design and own a single, consistent SRM framework and playbook for Corporate Procurement — covering supplier segmentation, minimum standards, governance cadence, review formats, scorecards and escalation paths

• Establish and maintain clear visibility of supplier performance and relationship health for both procurement and the business, including a consolidated view of Tier 1 / strategic suppliers that can be shared with leadership and the CPO on demand

• Build and own the SRM dashboard and reporting — in partnership with Category teams — capturing scorecards, QBR outputs, performance trends, risk flags and improvement actions in one place

• Define and track the value delivered through SRM — innovation, savings, service improvement, risk reduction and collaboration outcomes — moving supplier reviews from partially reactive/historical to forward-looking and value-focused

• Drive a governed, consistent approach across all categories — holding category leads accountable for running QBRs to standard, capturing outputs, and adhering to the agreed cadence and minimum standards

• Own supplier segmentation and the strategic / preferred supplier list, defining the criteria for coverage and the differentiated management approach by tier

• Establish the SRM governance model — roles and responsibilities (e.g. RACI), meeting rhythm, executive sponsorship and escalation — so relationships are managed proactively and consistently rather than only at tender or when issues arise

• Partner with the Balance of trade and Alliance teams to better understand client status and supplier-led revenue and innovation opportunities from strategic relationships

• Work with the Governance & Risk Manager and the third party risk management (TPRM) framework to ensure supplier performance data and relationship insight feed into ongoing monitoring and corrective-action planning

• Embed SRM tooling and AI-enabled ways of working (e.g. Aravo and orchestration, standardised scorecards, automated feedback capture) to scale the programme and extend coverage to a wider supplier base with reduced manual effort

• Provide accurate, timely SRM reporting and insight to the Global Director, Procurement COE, the Head of Corporate Procurement and the CPO

• Coach and upskill the category teams in SRM best practice — stakeholder engagement, performance management and structured supplier dialogue — driving the cultural shift towards consistent, high-quality supplier management

Required Qualifications Education & Experience

• Bachelor’s degree required

• CIPS/ISM accreditation preferred

• 5+ years of progressive procurement or supplier management experience, including hands-on ownership or design of an SRM / supplier performance programme

• Proven experience running QBRs, scorecards and governance with strategic / Tier 1 suppliers at scale

• Track record working in global matrix organizations

Core Competencies

• Strong knowledge of SRM best practice — segmentation, governance frameworks, performance scorecards and value tracking

• Experience designing and embedding consistent processes, standards and controls across dispersed category teams

• Commercial acumen with the ability to define and evidence the value delivered through supplier relationships

• Experience with SRM / supplier performance and risk tooling. High level of comfort using data and AI-enabled tools to scale coverage

• Ability to build strong relationships and influence category leads, senior stakeholders and suppliers based on data-driven insight

Leadership Skills

• Strong programme ownership — able to take an inconsistent, informal capability and build it into a governed, repeatable function

• Change management and the ability to drive adoption and cultural change across teams without direct line authority

• Excellent communication and presentation skills, with the credibility to represent supplier performance to leadership

• Collaborative, cross-functional approach across Risk, Finance, category teams and client-facing / Alliance colleagues

Success Metrics

• Clear, consolidated visibility of supplier performance and relationship health available to procurement and the business, including an on-demand Tier 1 / strategic supplier view for leadership

• Value delivered through SRM tracked and evidenced — innovation, savings, service improvement and risk reduction captured against strategic suppliers

• A governed, consistent SRM approach adopted across all categories — measured by QBR completion, standards adherence and dashboard population against agreed targets

• Coverage of the strategic supplier list within the SRM programme (e.g. progress towards the 2030 ambition for consistent tracking across the preferred supplier base)

• Quality and timeliness of SRM reporting to the Global Director, Procurement Centre of Excellence and the Head of Corporate Procurement

• Stakeholder and category-team satisfaction with the SRM framework, tooling and support

Reporting Structure Reports to the Global Director, Procurement Centre of Excellence.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

100,000.00 – 135,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

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