Program Manager - Reliability Performance - Ohio

JOB DESCRIPTION FirstEnergy at a Glance We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger. FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts. About the Opportunity This is for two (2) open positions with the FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. The Program Manager - Reliability Performance possesses a strong business and operational mindset with demonstrated ability to drive program execution across a broad portfolio of reliability work. This role serves as a central coordination point to ensure reliability investments are executed on time, within budget, and aligned with company reliability performance objectives. This position is responsible for managing and tracking the execution of reliability programs associated with the annual capital and O&M budget. The role ensures planned work is completed in alignment with established schedules and that performance is measured against key reliability KPIs. The position requires close coordination across Engineering, Operations, Work Management, and Finance. The preferred reporting location for these onsite positions is the Ohio Edison Headquarters in Fairlawn, Ohio. Other service centers in FirstEnergy Ohio will be considered based on space availability. Responsibilities include: * Leading coordination and tracking of reliability work tied to the annual budget. * Monitoring and reporting performance against reliability KPIs (SAIDI, SAIFI, CAIDI, and completion metrics). * Developing and maintaining dashboards and reporting for leadership visibility. * Coordinating across Engineering, Work Management, and Operations teams. * Tracking budget performance and ensuring financial accountability. * Identifying risks and implementing mitigation strategies. * Driving accountability for completion of assigned work. * Supporting forecasting and prioritization adjustments. * Coordinating design readiness and execution. * Preparing executive-level reporting and presentations. * Supporting regulatory reporting requirements. * Supporting the FE storm process. Qualifications * Bachelor's degree in Engineering, Technology, Business, Finance, Project Management, or related discipline and minimum 2 years related utility distribution experience are required. * OR Associates degree in Engineering Technology, Business, Finance, Project Management, or related discipline and 3 years of related distribution experience are required. * In lieu of a degree, High School Diploma / GED and minimum 4 years related utility distribution experience are required. * 2 years of project management experience or the equivalent is required. * Project management skills are required with an ability to develop, manage, and control multiple tasks. * Strong analytical skills and KPI tracking capability. * Experience with SAP, GIS, and outage management systems preferred. * Strong c