Director Of Patient Business Services

The Director of Patient Business Services provides strategic and operational leadership for hospital billing, accounts receivable, collections, patient financial services, and vendor management. This role drives revenue cycle performance, regulatory compliance, and financial sustainability while ensuring a compassionate, transparent, and positive patient financial experience. The Director oversees key performance indicators, leads continuous improvement initiatives, and collaborates across departments to optimize operational efficiency, cash flow, and organizational success in support of the St. Peter’s Health mission.

EDUCATION/ EXPERIENCE:

• Bachelor’s degree in healthcare administration, business, finance or related field preferred; equivalent relevant experience may be considered.

• Minimum five years of progressive hospital revenue cycle or patient financial services experience, including at least three years of people leadership, preferred.

• Experience with Epic revenue cycle applications a plus.

KNOWLEDGE:

• Possesses detailed knowledge of all billing, regulatory and compliance requirements for all Payers.

• Demonstrated strength in professional and interpersonal communication skills (written, verbal, and electronic).

• Knowledge of all billing computer programs utilized along with Lotus, Microsoft Word, and Excel.

• Knowledge of spreadsheets for data analysis, and basic correspondence.

• Through knowledge of SPH payment policies, verification, authorization, billing and posting processes. Ability to achieve cognitive, organization and emotional maturity to deal effectively with multiple tasks, stresses, deadlines, difficult situations and/or customers.

• Ability to work independently with minimal direction, manages multiple tasks, perform detailed assignments, and manage and disseminate information with accuracy.

• Proficiency with EHR billing workflows, Excel, reporting and business intelligence tools; ability to investigate complex claims and reimbursement issues.

• Possesses interpersonal/communication skills necessary for effective, non-judgmental, and empathetic patient care and customer relations.