Disney Store Key Holder Cast Member (FT)

Disney store and DisneyStore.com are the retail merchandising arms of Disney Parks, Experiences and Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends The Walt Disney Company's brands to merchandise. Disney store and DisneyStore.com is owned and operated by Disney in North America, Europe, Japan and China. Disney store and DisneyStore.com carry high-quality products and books, including exclusive product lines that support and promote key entertainment initiatives and characters from Disney, Pixar, Star Wars, Marvel and National Geographic. DisneyStore.com is the U.S. ecommerce destination for guests of all ages, offering a curated selection of products, global collections and collaborations from Disney and licensees, including trend fashion and accessories, toys, home and collectibles. Disney store and DisneyStore.com offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently Disney store locations in North America, Japan, China and Europe, plus online stores www.disneystore.co.uk, www.disneystore.de, www.disneystore.es, www.disneystore.fr, www.disneystore.it, and store.disney.co.jp. For more information, please follow us at: www.facebook.com/DisneyStore, www.instagram.com/DisneyStore and www.twitter.com/DisneyStore

The Key Holder Cast Member supports the Store Leadership Team by participating in the day-to-day operations of the Store ensuring that the Guest, both internal and external, has “The Best Retail Experience in the World”. This is done through consistent exceptional Guest Experience, development of the Cast, maintenance of Store visual standards as well as compliance with established policies and procedures. This is a full-time, non-exempt position.

• Serves as Leader on Duty to coach and motivate Cast Members while upholding a culture that builds exceptional internal and external Guest Experiences. This is accomplished through in Store entertainment, Guest Engagement and building an emotional connection to the brand.

• Supports Disney Store Mission, “Creating Magical Moments for Guests of all Ages”, through inspiring communication, integrity and passion for the Brand.

• Holds self and others accountable to high performance standards while providing Guest with memorable experiences

• Strengthens others through consistent coaching and feedback while driving productivity and morale of the team

• Considers impact of actions on individual, team and the organization.

• Supports and participates in initiatives that give back to the community to promote the Disney brand

• Works in collaboration with Team to leverage synergy opportunities across functions and businesses

• Supports strategy as developed and helps to translate into specific priorities, objectives and action plans

• Understands and drives appropriate metrics to assess business performance – Mystery Shop Score, Sales Equations (sales and KPIs) and Controllable Expenses (shrink and payroll)

• Partners with Store Leadership Team to ensure Store is open and closed in compliance with company policy

• Upholds all company policies as outlined in the Standard Operating Procedures, Employee Policy Manual and Code of Business Conduct

• Ability to communicate effectively with all levels, even under pressure

• Demonstrate ability to give basic direction and feedback to Cast Members

• Attention to detail and ability to prioritize Guests and tasks

• Proven ability to create a positive work environment

• Ability to listen to feedback and take constructive action

• Must maintain a professional appearance and adhere to Disney Store grooming guidelines

• Job may require lifting boxes that weigh up to 45 lbs. and climbing a ladder.

• Must have open availability.

• Able to work a flexible schedule that meets the needs of the business, including overnights, evenings, holidays, weekends and call-in shifts.

• Must be able to submit verification of legal right to work in the United States.

• Must be at least 18 years of age.

• Previous experience in specialty retail

• Ability to speak fluently in another language in addition to English

• Comfortable storytelling in front of large groups of people

• High School Diploma or equivalent

This position is with Disney Stores USA, LLC. This position is with Disney Store Puerto Rico, LLC.

The pay rate for this role in California is $24.50 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and /or other benefits.

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Disney Store.

To learn more about Disney's guidelines on the use of AI for candidates, click here. (https://join.disneycareers.com/global/en/ai-usage)

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs (https://support.disneycareers.com/hc/en-us/sections/32131060143380-Candidate-Disability-Accommodations-FAQs) . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help. (https://support.disneycareers.com/hc/en-us)

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.