Regional Director - Programming

The role of regional lead within our agency is a critical position which helps us ensure our Service Delivery work in the region is held to the highest standards & that results line up with the Agency?s strategic goals & objectives. This role is one of two Regional Directors in the region & will have shared ownership of region goals. It will act as the key contact for all program needs in the region, including showing up in the community & keeping their ear to the ground to identify how we can best serve our constituents. This means interacting directly with volunteers, families, & local partners with the purpose of developing strong matches & growing our services in the region. Key Responsibilities Program & Staff Management Hire, supervise, onboard, & develop Program Services staff Act as the subject-matter expert for all region-based programming questions Develop deep, strong relationships with local partners to ensure strong program outcomes for youth. This includes oversight of our traditional 1-to-1 programming, & other program models. Manage, in coordination with the VP of Program Services & the Chief Program Officer, escalations from staff with regard to procedural, clinical, & safety/risk management issues Create a motivating, high energy environment. Be solution-oriented & help your team do the same Continuously analyze & benchmark performance metrics (quality, quantity, efficiency) to identify best practices & areas for improvement. Coach staff on these metrics. Volunteer & Youth Recruitment Partner with the internal community engagement team to establish working partnerships & recruitment opportunities. Step in to support region events as needed. Regularly monitor region needs & partner with other teams to make sure the region?s goals can be met. This may include expanding your reach to recruit volunteers, or leveraging connections in the community to open up doors for our programming. Share resources & capacity across regions to best supports the agency?s overall mission Region Leadership Act as a leader within the region, leaning in when needed to accomplish our work & supporting regionally-based staff Partner with the Region Lead, Development to foresee growth needs & foster a strong region culture. Advise agency leadership on region-specific challenges & proactively find solutions Regularly acquire feedback & input from internal & external stakeholders. Analyze market data & research to understand & identify trends, challenges, & opportunities within the region Basic Qualifications Bachelor's degree with 6+ years of work experience, preferably in customer support, customer relationship management, human or social services Proven people management experience Ability to learn & speak to BBBSEM's mission, communities & cultures. Existing awareness of the CCI region is a plus. Ability to communicate with professionalism, enthusiasm, & empathy to large groups & individuals verbally & in writing Highly proficient with MS Office (Outlook, Word, Teams, etc.), Experience with Salesforce, & knowledgeable with business analysis tools & systems Must be willing & able to travel throughout the region when necessary; available to attend events at different times of the day. Desired Qualifications Strong leadership skills with the proven ability to manage, motivate, & develop individual staff & teams to exceed quantitative & qualitative goals Effective & confident public speaker; proven ability to develop strong working relationships. Excellent communication skills, written & verbal. Exceptional relationship management skills; ability to network & gain access to decision-makers; genuine listener; comfortable making cold calls & setting up appointments Ability to successfully work independently & in a team environment. Prior experience with Salesforce See complete job description when applying.