Hope Market Manager

DEPARTMENT: Social Services

UNIT: Tacoma Citadel Corps

POSITION TITLE: Hope Market Manager

REPORTS TO: Corps Officer

STATUS: Regular, Non-Exempt, 32 hours

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the US, we serve people with food to shelter opportunities and almost everything in between. We are committed to being an efficient and effective network of local offices that make up a huge western region team. In other words, we’re committed to being big and small at the same time. That makes us a seriously great place to work. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward. We welcome you on finding your place to offer opportunities for people in need!

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION

The Hope Market Manager runs the Hope Market (food pantry) of the Tacoma Citadel Corps. The HMM works with Social Services staff, the Operations Manager and Operations Assistant, and community agencies and providers to ensure The Salvation Army Hope Market supports the food needs of families in Tacoma and western Pierce County. The HMM also recruits, trains, and manages volunteers for the program.

ESSENTIAL HOPE MARKET MANAGER RESPONSIBILITIES:

• Provide oversight of the operations of The Salvation Army of Tacoma’s Hope Market

• Coordinate with the Operations Manager to see that food and products are received, stored, and made available to clients in a timely manner. And, when funds are available, coordinate appropriate purchases.

• Cooperate with partner community agencies that are engaged in food pantry operations.

• Work with administrative staff to ensure that reports are completed in a timely fashion.

• Coordinate the preparation of seasonal food bags/boxes as needed.

• Ensure that shelves are appropriately stocked with designated food products, and keep an updated inventory per requirements of food providers.

• Work with leadership to ensure that the Hope Market is compliant with county and state health and food safety standards, as well as The Salvation Army’s safety policies and regulations.

• Check temperatures and equipment daily to ensure they are working properly and document checks per requirements. Work with Operations Manager to ensure that freezers, refrigerators, and other equipment are maintained and serviced.

• Work with the Business Operations Manager in the recruitment and training of Food Pantry volunteers, ensuring compliance with appropriate Protecting The Mission procedures

• Provide orientation, support, and supervision of volunteers

• Appropriately refer clients to the Salvation Army’s SHIELD Center, keeping an awareness of resources that The Salvation Army provides.

• Conduct periodic walking inspections of all areas of the facility (inside and outside) for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable conditions.

• Respond to emergency situations in consultation with Corps Officers.

• Treat all staff members, volunteers, and clients with respect and dignity. Maintain a positive attitude at all times. Communicate professionally and respectfully through all modes of communication to volunteers, staff and clients alike. This includes verbal (in person conversations, over the phone) as well as written (text, emails).

• Maintain statistical records, reports, logs, files and other required documentation.

• Participate in regular staff meetings.

• Check work email at the beginning and towards the end of every shift.

• Other related duties as assigned by the Corps Officers

• Enforce program policies and ensure all clients adhere to set guidelines.

• Ensure accurate data entry into WellSky and other reporting platforms.

KNOWLEDGE, SKILLS AND ABILITIES

• One year of management with food-related responsibilities

• Detail-oriented and ability to multi-task

• Ability to quickly learn and apply new information/skills

• Sensitivity to and understanding of the comprehensive mission of The Salvation Army

• Strong verbal and written communication skills

• Ability to work independently and as part of a team

• Self-motivated with the ability to work with minimal supervision

• Ability to work in a challenging environment and maintain poise under pressure

• Ability and willingness to keep information confidential

• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check

• Current WA State Food Worker Card

SOFTWARE-RELATED SKILLS:

• Microsoft Word, Excel, and Outlook (email)

• Wellsky Database – ability to learn how to enter and edit clients, log services, and run reports

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

• Ability to operate telephone

• Ability to operate desktop or laptop computer

• Ability to understand written information.

• Ability to lift up to 50 lbs. (emptying trash, moving boxes, etc.)

• Ability to sweep, mop, and vacuum floors on a daily basis

Work Schedule / Location: This position is located at The Salvation Army Tacoma Corps in Tacoma, Washington. The schedule is based on program needs.

The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization’s need or when circumstances change.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Equal Employment Opportunity Employer: Minorities/Women/Veterans/Individuals with Disabilities.

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

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A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances.

Health Insurance: Low bi-weekly premiums ($39.23) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options

Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee’s normal rate of pay for births, adoptions and foster placements.

Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months’ service time.

Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year