Applications Analyst (CAD)

Description

The Enterprise Applications Analyst is responsible for supporting, maintaining, and optimizing the Sheriff's Office Computer-Aided Dispatch (CAD) environment and related public safety applications. This position serves as the primary internal technical resource for the CAD platform, partnering closely with Communications Center personnel, dispatchers, law enforcement, fire, and EMS stakeholders to ensure system reliability and operational effectiveness.

The ideal candidate will have experience supporting 911 dispatch systems, CAD applications, or other complex enterprise applications and possess strong SQL, analytical, troubleshooting, and vendor management skills. The analyst will work with system integrations, backend data feeds, application enhancements, and ongoing operational support within a multi-agency public safety environment.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field. Equivalent combination of education and experience may be considered.

• Minimum of 2 years of experience supporting enterprise applications.

• Experience supporting a 911 dispatch, CAD, RMS, or public safety application environment.

• Strong analytical, troubleshooting, and problem-solving skills.

• Experience working with SQL queries, reporting, and database concepts.

• Experience supporting application integrations and data interfaces.

• Ability to effectively communicate with both technical and non-technical users.

• Experience gathering business requirements and translating operational needs into technical solutions.

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