Health Unit Coordinator (HUC) Neonatal Intensive Care Unit (NICU)

The Healthcare Unit Coordinator serves as the operational center that keeps communication flowing, patients moving, and care teams connected. This highly visible role is essential to the success of the Unit and directly supports the delivery of exceptional patient and family experiences.

As a Health Unit Coordinator, you will be the central point of coordination for a busy, fast-paced intensive care environment. Working alongside nurses, physicians, support services, patients, and families, you will help ensure that critical information, resources, and patient care activities move efficiently throughout the unit while contributing to a collaborative and supportive team culture.

The Role

The Healthcare Unit Coordinator (HUC) plays a vital role in the daily operations of UVA Health. Often described as the "air traffic controller" of the unit, this position serves as the communication hub that connects caregivers, patients, families, and support departments. Success in this role requires exceptional organization, strong communication skills, attention to detail, and the ability to remain calm and focused in a dynamic healthcare setting.

On a typical day, you will:

• Serve as the primary point of contact for the nursing unit, welcoming patients, families, visitors, and staff.

• Manage incoming phone calls and coordinate communication among interdisciplinary healthcare teams.

• Support admissions, discharges, transfers, and patient transportation activities.

• Track patient locations, room assignments, and patient movement throughout the unit.

• Maintain unit logs, operational documentation, checklists, and electronic medical record workflows.

• Coordinate equipment repairs, maintenance requests, and supply needs with hospital support departments.

• Assist with staffing and assignment coordination while maintaining accurate communication boards and patient information displays.

• Support infection prevention and patient safety initiatives through accurate communication of precautions and special care requirements.

• Help facilitate smooth operations during routine activities as well as urgent and high-pressure situations.

This is an excellent opportunity for candidates who excel at multitasking, enjoy being at the center of operations, and take pride in helping both patients and healthcare professionals succeed.

Why UVA Health

At UVA Health, you will join one of the nation's leading academic health systems, where innovation, collaboration, and a commitment to excellence drive everything we do.

Why this opportunity stands out:

• Be the Heart of the Unit by serving as the operational and communication hub that keeps patient care moving forward.

• Make a Meaningful Impact on patient experiences and clinical operations while supporting positive outcomes in a non-clinical role.

• Join a team known for strong collaboration, mutual support, and a positive workplace culture.

• Enjoy the benefit of never working alone. HUCs typically partner with another Healthcare Unit Coordinator and work closely with experienced Charge RNs who serve as valuable resources and team partners.

• Collaborate daily with nurses, physicians, clinical engineering, administrative teams, and support services across the organization.

• Contribute to a health system recognized for advancing patient care, education, and research while investing in the growth and success of its team members.

Whether your background includes healthcare administration, customer service, hospitality, front desk operations, or another fast-paced service environment, this role offers the opportunity to build valuable healthcare experience while making a difference every day.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent.

Experience: No experience required.

Licensure: None

PHYSICAL DEMANDS

Job requires sitting for prolonged periods, frequently bending/stooping. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull less than 20lbs. May be exposed to chemicals, blood/body fluids and infectious disease.

The pay range for this role is $15.00 - $28.40 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

• Generous Paid Time Off

• Retirement Savings

• Long-term and Short-term Disability

• Health Saving Plans, and Flexible Spending Accounts

• Certification and Education Support

UVA Health (https://jobs.virginia.edu/why-uva-health) is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-medical-center-6344000) rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s (https://jobs.virginia.edu/uva-childrens) is named by 2023-2024 U.S. News & World Report (https://health.usnews.com/best-hospitals/area/va/university-of-virginia-childrens-hospital-PA6344000) as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment (https://eocr.virginia.edu/notice-non-discrimination-and-equal-opportunity) .