Customer Relations Assistant
Children's Healthcare of Atlanta
Atlanta, GAFull-timePosted 2 days agoStill listed 1 day ago
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At a glance
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Job overview
The Customer Relations Assistant provides customer service and information to patients, guests, and staff. The role answers and routes telephone calls, supports wayfinding and MyChart access, and helps maintain a safe environment. It also provides department-specific support, including paperwork, mail distribution, filing, and coverage for other staff as needed.
Skills & qualifications
Skills
Qualifications
Full job description
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs). Work Shift Day
Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday
Shift Start Time 9:00 AM
Shift End Time
6:00 PM
Worker Sub-Type
Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Provides customer services and information to patients, guests, and staff in an accurate and service-oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience
- No minimum experience required
Preferred Qualifications
- Experience in administrative/secretarial, customer service, or business office
- Experience in healthcare
- Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications
- Experience with multiple phone line systems or switchboards
Education
- High school diploma or equivalent
Certification Summary
- No professional certifications required
Knowledge, Skills, and Abilities
- Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills
Job Responsibilities
- Assist patients and families with wayfinding and navigation throughout the facility.
- Support patients and families in accessing and using the MyChart patient portal.
- Answer incoming telephone calls; take accurate messages and route calls to the appropriate staff or department.
- Provide directions, page requested individuals and distribute/collect appropriate paperwork and forms.
- Assist with sorting and distributing mail, including interoffice mail and related correspondence.
- Perform department-specific support duties, which may include supporting volunteers, filing documents, providing coverage for other staff, and completing other assignments as needed.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1777-1797 Northeast Expressway
Job Family
Family Support
How this job compares
Set against the 33,031 open Customer Service jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This postingNot listed
- Georgia median$48–53K/yr108 salary ranges
- Georgia median$17–20/hr340 hourly ranges
- Openings
- Olive Jobs lists 1,120 open Customer Service jobs in Georgia and 33,031 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Georgia
- Home Depot96 open
- Walmart86 open
- McDonald's46 open
- Experience
- Customer Service postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (8,589 postings).
- Education
- This posting asks for a high school diploma; 11,195 of the 33,031 open Customer Service jobs (34%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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