Senior Manager Customer Excellence

JOB REQUIREMENTS: Apogee Architectural Metals Position Summary The Senior Manager, CommercialExcellence& Sales Enablement is responsible fordriving the commercial processes, systems, analytics, and capabilities that improve sales effectiveness and accelerate profitable growth across Architectural Metals. This role partners closely with Commercial Leadership toestablishstandardized sales management processes, improve pipeline visibility and forecasting,optimizeCRMutilization, and strengthen commercial execution across the customer lifecycle. As an individual contributor, the Senior Manager serves as a strategic partner and change leader, influencing cross-functional teams without direct authority while helping transform the organization into a more disciplined, data-driven commercial organization. Key Responsibilities Commercial Excellence Strategy * Develop and execute the Commercial Excellence roadmap aligned with the Metals growth strategy. * Partner with Commercial Leadership to improve sales effectiveness, customer engagement, and revenue growth. *Identifyopportunities to improve commercial processes,eliminateinefficiencies, and standardize best practices across brands. * Lead commercial transformation initiatives that improve customer acquisition, opportunity management, forecasting, and overall commercial performance. Sales Process Excellence * Design and implement standardized sales management processes, including lead generation, lead qualification, opportunity management, account planning, territory planning, and sales forecasting. * Partner with sales leaders to improve pipeline health, forecast accuracy, and sales discipline. * Develop dashboards, KPIs, and performance metrics that provide clear visibility into commercial performance. * Support the adoption of consistent sales methodologies and operating rhythms across the organization. CRM & Commercial Systems * Own the commercial CRM strategy, governance, and continuous improvement roadmap. * Serve as the business owner for Salesforce and related commercial technologies. * Improve CRM adoption, data quality, reporting, and user effectiveness. * Partner with IT to prioritize enhancements, integrations, and future commercial technology investments. Commercial Analytics & Insights * Develop reporting and analytics that enable data-driven commercial decisions. * Analyze sales funnel performance, conversion rates, forecasting accuracy, customer activity, and commercial productivity. *Provideactionable insights that improve revenue growth and customer retention. * Support strategic planning through market, customer, and performance analysis. Change Management & Capability... For full info follow application link. Apogee Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/AB42152E884F4C3E