Information Technology Specialist (Systems Analysis/Customer Support)

Summary

As an Information Technology Specialist (Systems Analysis/Customer Support)at Moore Air Base (MAB) in Edinburg, TX you would be filling a critical role in support of the nation's New World screwworm response activities. This position is part of the Information Technology Positions at MAB. APHIS will also be accepting applications and conducting interviews in-person Nov 17-19 in McAllen, TX. Please see "How to Apply" and/or this site for more information.

Duties

• The duties may include, but are not limited to:
• Provides in-depth technical expertise to team members including support to design features, hardware, software, or operating systems capabilities, system integration and interoperability requirements.
• Troubleshoots, diagnoses, and resolves hardware, software, operating systems, mobile devices and data communications system failures to maximize user effectiveness and efficiency.
• Supports laboratory and scientific IT programs and projects as project team member and as Subject Matter Expert to identify customer needs, system requirements and to recommend potential solutions.
• Provides technical support for the conference room Audio/Visual systems. Provides general oversight and operational management for the printers and print servers.
• Assists with maintenance, installation, and replacement of physical networking components, including network equipment, closets, and cabling.
• Provides support for user-focused small database applications using Microsoft Access, Microsoft Excel, and FileMaker Pro solutions.
• Identifies and resolves a variety of large and small-scale problems with computer systems, equipment, and software.
• Tests and optimizes the functionality of IT systems, networks, and modern Windows and Mac client workstations in both physical and virtualized architectures.
• Manages network, software, and cloud service accounts, as well as network rights and permissions.

Qualifications

First priority will be given to applicants who apply in-person or on-line by an initial applicant cut-off of 12:00 PM Central Time on November 17. If the position is filled after the first cut-off, this announcement may close prior to the posted closing date. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement, including specialized experience and/or education, as defined below. FOR THE GS-12 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-11 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Using helpdesk software for incident, knowledge, asset management, and ad hoc reports. Troubleshoots hardware and software interoperability issues, documents resolutions and procedures. Utilizes enterprise tools to image and deploy end user computers and software to minimize impact to customer activities. Gathering information and developing recommendations for IT solutions to help better achieve the organization's objectives. Note: There is no education substitution for this grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education qualification requirement. How You Will Be Evaluated

All applicants who meet the minimum qualifications, to include any specialized experience and/or selective placement factor(s), if applicable, will be referred. Before a certificate is issued, your application is reviewed to ensure that you meet all the qualification requirements. An unranked list will be used; veteran's preference will apply. This announcement is in support of an on-site hiring event. Priority will be given to applicants who apply in-person or on-line by an initial applicant cut-off of 12:00 PM Central Time on November 17. If the position is filled after the first cut-off, this announcement may close prior to the posted closing date. CTAP/ICTAP applicants may be required to take a manual assessment and must receive a rating of at least 85 out of a possible 100 to be eligible for selection priority. Note: If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may be found ineligible. Please follow all instructions carefully. Errors or omissions may affect your rating. Providing inaccurate information on Federal documents could be grounds for non-selection or disciplinary action up to including removal from the Federal service. Other Information

Career Transition Assistance Plan (CTAP), Reemployment Priority List (RPL), or Interagency Career Transition Assistance Plan (ICTAP): Visit the OPM website for information on how to apply as a CTAP, RPL, or ICTAP eligible. To exercise selection priority for this vacancy, CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP candidates must be well qualified, which means having knowledge, skills, abilities, and/or competencies that exceed the minimum qualification requirements for this position. CTAP/ICTAP applicants may be required to take a manual assessment and must receive a rating of at least 85 out of a possible 100. First time hires to the federal government normally start at the lowest rate of the salary range for the grade selected. Travel, transportation, and relocation expenses will not be paid. Any travel, transportation, and relocation expense associated with reporting for duty will be the responsibility of the selected employee.