Home Health Scheduler

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Coordinates schedules between employees and patients. Works with the clinical team to ensure patients are scheduled based on need and physician ordered frequency. Reviews staff schedules on a daily basis and notifies the clinical manager of scheduling volume concerns. Provides administrative support functions as needed by the clinical teams.

Job Description:

1. Act as liaison between employees, patients, and administration in regard to new schedules or scheduling changes.

2. Provides administrative support and assistance to the clinical team as needed including answering incoming calls, taking accurate messages, follow up communication, and running reports as needed.

3. Accepts referrals from Intake and assigns to a case manager

4. Assigns patients to appropriate interdisciplinary team members

5. Completes and maintains the scheduling for professional and paraprofessional staff on an ongoing basis: a. Tracks and reviews field staff daily schedules, notifying the Manager of under/over scheduling for individuals b. Assists with preparation of weekend work/scheduling c. Assists with preparation of Clinical On Call Schedule in conjunction with the other Clinical Scheduling Specialists. d. Assists with preparation of holiday visit scheduling e. Documents telephone interactions in the EMR. Completes documentation in accordance with agency timeliness policies.

6. Communicates with and provides back-up coverage and support to other associates in the department, this includes coverage of the agency holidays.

7. Other related duties as requested or assigned.

Minimum Qualifications:

• High school graduate or GED.

• Experience in the medical field and/or office administration preferred. At least one year of scheduling experience preferably in a Home Health Care setting. Skills, Knowledge & Abilities:

• Demonstrates excellent customer service and interpersonal skills including telephone etiquette.

• Ability to multitask;

• Ability to accept direction and supervision.

• Computer literate with a working knowledge of Microsoft Office.

• Clerical skills including typing, filing, scanning, copying and faxing.

• Possesses a high regard for and attention to detail and organization.

• Must be a Team Player.

• Is dependable, punctual and has a positive work attitude

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled