Patient Services Representative | Downtown Clinic | Full Time

This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2630745 Requisition Number: [PATIE004082]{bind="text: RequisitionNumber()" automation="requisition-number"} ### Position Summary We are seeking a welcoming and detail-oriented Patient Services Representative I (PSR I) to join our Downtown Clinic team. As the first point of contact for patients and visitors, you will play a critical role in delivering exceptional service while performing a wide range of administrative and front-office functions. This role is ideal for someone who thrives in a fast-paced healthcare environment and is committed to upholding the values of compassion, integrity, collaboration, accountability, respect, and excellencehallmarks of The Gritman Way. The PSR I is responsible for accurate patient registration, appointment scheduling, communication with patients and staff, and the coordination of front desk operations in accordance with organizational protocols and HIPAA regulations. This is a highly visible, team-oriented position requiring professionalism, initiative, and a commitment to delivering outstanding customer service. ### Key Responsibilities - Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone. - Maintain a clean, organized, and welcoming reception area. - Accurately register patients, collect insurance and demographic information, and schedule appointments. - Monitor call queues and patient wait times to ensure timely service. - Maintain patient confidentiality and uphold HIPAA guidelines at all times. - Collect co-pays, balances, and reconcile daily deposits and cash drawers. - Assist with portal registration, paperwork preparation, and medical record requests. - Respond to patient questions and concerns with empathy and attention to detail. - Utilize Athena/Phreesia systems and contribute to resolving workflow challenges. - Participate in team huddles and support clinic operations through collaborative communication. ### Qualifications Required: - Experience with computer systems and data entry. - Strong written and verbal communication skills. - Excellent customer service skills and a professional demeanor. - Ability to multi-task, work independently, and exercise sound judgment. - Ability to adapt in a dynamic environment and maintain a positive attitude under pressure. - Demonstrated ability to support the Gritman mission and core values. Preferred: - Previous experience in a medical office or healthcare setting. - Familiarity with electronic health record (EHR) systems, especially EPIC. ### Populations Served Neonatal, pediatric, adolescent, adult, and geriatric populations of all backgrounds and abilities. ### Physical & Environmental Demands Physical Requirements: - Sitting, standing, typing, phone use, and movement throughout the office. - Occasional lifting (<35 lbs.), reaching, bending, stooping, and pushing/pulling. - Requires normal corrected vision and hearing, and frequent verbal communication. Environmental Conditions: - Indoor office setting with occasional exposure to outside conditions. - Routine exposure to common viruses and public health risks associated with clinical settings. ### Organizational Expectations - Represent the organization with integrity and professionalism. - Promote patient and staff safety through awareness and action. - Maintain compliance with all hospital and regulatory policies. - Commit to continuous improvement and service excellence. - Embody and demonstrate The Gritman Way values in every interaction. ::: {bind="if: $parent.shouldShowEqualOpportunityEmployerDescription"} ------------------------------------------------------------------------ :::