TRAINING SPECIALIST (BUSINESS OPERATIONS) NF3

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as a Training Specialist for Business Operations Division (encompassing retail stores and food, beverage, commercial recreation facilities) with total annual sales volume of less than $100M and coordinates the execution of local needs-based training for all Business Operations team members. Ensures all employees within Business Operations receive timely training in service, systems and store, restaurant, and business processes as well as guidance for personal and professional development within their designed career path. Plays an integral role in training employees individual or in small groups using the defined corporate training strategy and materials associated with it. Partners with leadership to ensure continuity and availability of required training and development opportunities. Assumes the role of a team captain with a drive for team-centric activities, promotions, awards, incentives and other organizational projects. Reports to the Director of Business Operations. Proactively identifies opportunities to resolve customer problems and concerns. Reviews responses from surveys and follows up with customers to ensure their problems are resolved. Communicates any outstanding problem resolution issues with the various levels in management. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX) as well as the business operations within the local command. Remains up to date on all Retail, RecTrac, and Radiant purchase systems for training. Provides technical training support on all listed systems on a one-on-one or small group basis. Actively uses and promotes organizational use of MCX Intranet and learning management system. Actively communicates new training requirements to the appropriate learner group and supervisor. Ensures training is provided for tasks received from the task management system. Ensures all training enrollment and certificate data is forwarded to the appropriate individual for inclusion within the team member's training record. Provides input and feedback to Corporate Training Manager for materials development and requests new training support for topics that are identified as a training need. Plans and executes all corporate training program initiatives. Works with team members to schedule training needs and requirements. Works with team members to develop IDPs for those seeking advancement. May lead individual and small group training. Coordinates the MCX New Employee Orientation and onboarding program for all business operations locations. Actively engages in organizational training opportunities that develop personal and professional skills related to time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. May require food handling safety training, handling and certification. May be responsible for providing food handling safety training to new employees as well as conduct annual recertification for current employees. May require training and handling of Western Union and other customer services offered. May conduct supervisor training as well as coordinate scheduling for employees to attend specialized training. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May coordinate and perform a wide variety of responsible administrative functions in support of the Director of Business Operations Division and other senior-level business operations and/or retail store management functions. Stays abreast of any changes and advises staff on development and implementation of local administrative directives and procedures. Requirements

EVALUATIONS: Qualifications

MINIMUM QUALIFICATIONS: Three years of experience in retail or business operations, including at least one year of direct responsibility for conducting employee training, maintaining training records, and instructing employees on operational procedures and systems. Relevant education may be used as a substitute for experience. Demonstrated experience and success leading and coordinating training activities. Positive attitude with a genuine desire to work in a team environment. Advanced adult learning and training facilitation skills. Ability to train operating standards and procedures for service, service recovery, sales, technical systems and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required.

How You Will Be Evaluated

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official. Benefits

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges Other Information

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.