Customer Project Manager

Customer Project Manager

Location: Remote

Pay Rate: $60 per hour

Contract Duration: One Year

Working Hours: Monday–Friday, Standard Business Hours

Opportunity Overview

You will lead clients through a predefined project management process from contract signing to post-implementation review. Key projects include installations, major upgrades, and legacy analyzer conversions in customer laboratories. While primarily remote, this role requires 20–30% overnight travel across the US.

Key Responsibilities

• Develop and manage project schedules, budgets, and forecasts to ensure successful outcomes.

• Apply project management best practices; support process improvements aligned with business objectives.

• Assist Project Leads in adhering to policies, meeting objectives, and delivering projects on time.

• Maintain and improve systems for tracking project schedules, budgets, and risk/contingency reporting.

• Identify and resolve project conflicts; act in the best interests of team members, stakeholders, and customers.

• Monitor project success metrics; report timeline and budget variances, and recommend contingency solutions.

• Facilitate effective communication between all parties; provide status updates and share knowledge.

• Present progress reports to leadership and drive continuous improvement and best practices.

Candidate Profile

We seek a motivated professional early in their project management career, eager to learn and contribute to high-complexity, high-impact projects. You demonstrate exceptional organizational, communication, and negotiation skills, with experience or interest in IT or diagnostic laboratory implementations. You want to grow into advanced project management roles or leadership positions.

Minimum Qualifications

• Bachelor’s degree in business or a related field.

• 3–5 years of project management or project support experience, with a proven ability to lead projects independently.

Preferred Qualifications

• Ability to travel up to 30% overnight within the US.

• Reside within 50 miles of a major US metropolitan airport.

• Legal work authorization for full-time US employment (no future visa sponsorship required).

• PMP or CAPM certification.

• Healthcare, laboratory, or diagnostics industry experience.

• Experience with LIS/middleware solutions.

• Strong leadership, negotiation, and communication skills.

• Advanced skills in common business software applications.

• Excellent time management and organizational abilities.

• Direct experience working with external customers.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment\_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.