Project Manager (Customer Facing) - Remote

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Opportunity

This role is responsible for the overall planning, directing, and coordination of project activities and resources for assigned projects regarding our Public Safety products. These projects may involve the implementation of a combination of software, hardware, and services within the organization. This role is responsible for the successful on-time completion of projects and for managing interactions between different internal departments, as well as clients and vendors. This role works with minimal supervision with latitude for independent judgment. Work performed in this role will directly impact the productivity and effectiveness of the project team and resulting in customer satisfaction. This role serves as the primary contact for our clients throughout their software implementation projects.

Job Duties Include:

• Initiates, plans, executes, controls, and closes projects.

• Assembles the project team, assigns individual responsibilities, identifies appropriate resources needed, and develops the schedule to ensure the timely completion of the project.

• Coordinates and leads both internal and customer facing project status calls.

• Subject-matter expert knowledge of the implementation process and contractual language.

• Manages issues and risks on projects, escalating to management as needed.

• Leads technical discussions between product and operations on process improvement for specific modules.

• Drives and refines the process.

• Leads large group meetings on process and product.

• Displays good communication skills with a customer service focus.

• Performs all other duties as assigned

Requirements

• 2+ years of experience in Project Management

• B.A. or B.S. Degree with PMP and/or CSM certifications preferred

• Experience in project management and implementation processes and methodologies

• Proven track record contributing, creating, and implementing project management processes and methodologies

• Experience and proficiency in deploying, configuring, and/or managing various PM tools for the management of schedules, milestones, risks, issues, forecasts, and revenue

• Must be able to comfortably and effectively present to audiences of various sizes

• Must be able to manage a strategic portfolio including high revenue engagements with little to no supervision

• Must be able to travel up to 25%

CJIS Clearance

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.