JT796 - SPECIALIST QUALITY COMPLAINTS
Juncos, PRJobSeen 1w agoSeen in employer's feed 1 day ago
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Requirements
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Job overview
Quality Consulting Group seeks a Specialist Quality Complaints to support its product complaint system in a regulated manufacturing environment. The role leads complaint investigations, analyzes and trends complaint data, reviews investigation quality, and follows corrective actions through completion. It also involves communicating and escalating complaints, representing the site on the product complaint network, and preparing closure letters for patients and business partners.
Skills & qualifications
Skills
Qualifications
Full job description
QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you’ll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA
Responsibilities:
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Supporting the product complaint system; leading and managing product complaint investigations, performing data analysis and trending of complaint information to proactively detect signals and take appropriate actions in a timely manner.
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Keep the complaints database updated as soon as factual information is available and summarize closed investigations into the database accurately.
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Ensure complaint related investigations are concise, clear and science-based by reviewing and approving such investigations.
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Follow-up on corrective actions derived from investigations through completion.
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Possess excellent writing skills that include closing the gap between a highly technical investigation into a simple and concise document that can be understood by non-technical reviewers.
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Communication and escalation of complaints, site representation on the product complaint network and generation and issuance of closure letters to patients and business partners.
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Problem solving, analytical, influencing and customer service skills to operate and deliver results in a matrix-managed GMP environment.
Qualifications:
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Bachelor's degree in related area
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Five (5) years of directly related experience to the job
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Experience in project management, root cause analysis, and Corrective and Preventive Action (CAPA) determination and implementation.
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Strong quality mindset with comprehensive knowledge of quality systems, cGMP compliance, and regulatory requirements.
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Proficiency in Microsoft Office Suite, including Excel and Outlook.
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Experience using Microsoft Teams for communication, collaboration, and cross-functional meetings.
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Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a regulated environment.
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Administrative Shift
Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
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How this job compares
Set against the 5,036 open Quality Assurance jobs on Olive Jobs, counted November 6, 2026.
- Pay
- This postingNot listed
- US median$89–143K/yr2,281 salary ranges
- US median$25–31/hr829 hourly ranges
- Openings
- Olive Jobs lists 5,036 open Quality Assurance jobs across the US. 3% of them nationwide are listed as remote or flexible.
- Experience
- This posting asks for at least 5 years of experience; Quality Assurance postings that state a minimum ask for 5 years at the median (3,867 postings).
- Education
- This posting asks for a bachelor's degree; 1,729 of the 5,036 open Quality Assurance jobs (34%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 6, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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