Senior SAP Functional Consultant

Job Description

End-to-End Process Ownership

• Own the functional design for service contract quote-to-cash and parts order-to-cash, from order entry through cash receipt and financial reporting.

• Keep current process documentation up to date, including system touchpoints, controls, exception handling and RACI.

• Serve as the subject matter expert on how SAP configuration, custom developments and connected applications support the end-to-end flow. Production Support and Root-Cause Analysis

• Partner with business users to triage and fix issues in order management, logistics, billing, revenue and AR.

• Lead root-cause analysis on recurring incidents and drive permanent fixes through problem management.

• Analyze ticket trends and present findings and reduction plans to IT and business leadership.

• Direct and validate the work of managed service providers to make sure root-cause analysis and fixes are high quality. Process and Solution Design

• Lead improvement workstreams from problem definition through requirements, design, build oversight, testing, deployment and hypercare.

• Facilitate requirements workshops and write user stories, functional specifications and acceptance criteria.

• Weigh the options for each fix (configuration, enhancement, reporting or process change) and recommend clear solutions.

• Design reconciliation reports and dashboards that link orders, billing, revenue, payments and open receivables. Automation and Controls

• Find and deliver automation opportunities, including payment clearing, exception handling, integration data validation and interface monitoring.

• Work with low-code and RPA teams where a solution outside SAP is the best fit.

• Strengthen controls related to revenue recognition and AR. Integration and Connected Systems

• Understand EDI integrations through Dell Boomi with 3PLs, carriers and trading partners, including mapping, triggers, error handling and reprocessing.

• Coordinate with external partner IT teams on outages, maintenance windows and escalation procedures.

• Understand the custom applications (such as OutSystems) and CRM/quoting tools that create or change contract and order data.

• Support intercompany flows, including stock transport orders, inbound deliveries, batch and serial number handling, and export compliance touchpoints.

Skills and Requirements

• 10+ years of SAP functional experience in SD/LE and order-to-cash, with at least 5 years on S/4HANA.
• At least two full-lifecycle implementations or major redesigns, plus significant production support experience.
• Proven experience with service contract billing and revenue recognition, including scenarios where billing and recognition are decoupled.
• Demonstrated success solving high-volume logistics and fulfillment issues at the root cause.
• Hands-on experience with EDI through a middleware platform (Dell Boomi preferred; SAP PI/PO, CPI or similar acceptable).
• Strong understanding of SD and LE integration with FI-AR and the general ledger.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].