Product Operations Lead

Product Operations Lead Position OverviewOur client is a well-established consumer financial services company undergoing a large-scale digital and product transformation. They are building new ways of working across Product, Design, Engineering, and Go-to-Market teams and are hiring a Product Operations Lead to help scale product excellence and measurable impact across the organization.This is a hybrid opportunity, onsite Tuesday, Wednesday, and Thursday in New York, NY, Wilmington, DE, Baltimore, MD, or Dallas/Irving, TX.The Product Operations Lead will focus on building the systems, partnerships, and visibility that enable teams to consistently deliver high-quality product outcomes that drive customer retention and growth. This role is highly hands-on and fluid-one day focused on documentation and workflows, another on training and enablement, and another on experimenting with GenAI tools to redefine how Product, Design, and Engineering operate in an AI-enabled environment. Key Responsibilities * Product Operating Model & Delivery Excellence * Establish, evolve, and scale the Product Development Lifecycle (PDLC), ensuring delivery is efficient, repeatable, and outcome-driven. * Design and implement scalable product management workflows, tools, and rituals that improve execution quality, reduce delivery friction, and enable PMs to operate with greater autonomy. * Own and improve product tooling and workflows (e.g., Jira, Confluence, analytics, experimentation platforms), including assessing current usage and driving meaningful improvements. * Build operational systems that improve predictability, velocity, and delivery consistency across teams. * Strategic Alignment & Cross-Functional Partnership * Drive strategic alignment across Product, Engineering, Design, Customer Success, Sales, Marketing, and Operations. * Ensure high-priority initiatives are clearly defined, well-sequenced, and delivered faster with greater business impact. * Act as a connective layer across functions, improving communication, prioritization, and shared understanding of outcomes. * Partner closely with product leaders to align roadmaps with business goals and customer needs. * Customer Insights & Discovery Enablement * Build and operationalize customer feedback and discovery frameworks that connect field insights to product strategy and roadmaps. * Ensure customer insights from research, analytics, and frontline teams are consistently synthesized and accessible to Product Managers. * Enable product teams to translate insights into action, driving measurable improvements in adoption, retention, and customer satisfaction. * Measurement, Visibility & Outcomes * Establish outcome measurement and reporting systems that clearly track product success and business impact. * Define and operationalize OKRs, delivery metrics, and velocity tracking, connecting execution to growth, retention, and product quality. * Create visibility into wins and learnings, ensuring success is measurable, repeatable, and celebrated across the organization. * Foster a culture of data-driven decision-making and continuous improvement. * GenAI, Enablement & Change Management * Experiment with and integrate GenAI-enabled tools into product workflows to improve efficiency, insight generation, and delivery speed. * Help define what it means to be a Product Manager, Designer, or Engineer in an AI-enabled world. * Develop playbooks, training, and enablement programs to support adoption of new tools, processes, and operating models. * Support change management efforts during an ongoing, large-scale transformation.Qualifications * Minimum 7+ years of experience in Product Operations, Product Delivery, or Product Management within a technology-driven organization. * Strong preference for candidates who have transitioned from Product Manager to Product Operations. * Proven experience building systems, processes, and