Engineer II - Technical Support (not IT-related)

Org Marketing Statement At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges. At Parker, our team members belong, matter and make a difference. Position Summary The Engineer 2, Technical Support (not an IT-related role) helps build positive relationships with customers by providing solutions to technical issues from entry-into-service until end-of-life. Performs design improvements of existing products under close supervision and with mentoring from more experienced engineers. Assignments may include product design changes, root cause corrective action investigations, development of troubleshooting tools for maintenance, and understanding component and fleet reliability concerns. This role provides a vital part of the ongoing customer feedback process. Essential Functions Prepares technical project work by applying scientific and engineering principles and technical judgment. Is responsible for applying standard principles, theories, concepts and techniques in providing solutions to a variety of problems, to include using the applicable component maintenance manual (CMM) as a reference. Coordinates offshore contracting team assignments through onsite project manager. Ensures consistent engineering standards, processes, and documentation methods are used in the solution of engineering problems. Working to gain sufficient knowledge of plant operations to obtain and integrate services of other groups whose participation is essential to successful accomplishment of assignments. The ability to work through, with mentoring, a solution to open-ended problems within a cross-functional team. Assignments are customer-centric, where customer may be external or internal. Organizes, plans, interprets, and reports results under the guidance of the manager and/or more experienced engineers. Works under general supervision with frequent reviews during performance of the work. Final reports and results are approved by the Manager or Senior Product Engineer for soundness of technical judgment and overall accuracy and adequacy. Within the company, interfaces daily with manager, other department team members other engineering departments, program and project managers, quality assurance, and the maintenance, repair, and overhaul (MRO) repair stations to help solve problems involving product deficiencies, design changes, maintenance issues, and manufacturing processes and costs, enabling the cross-pollination of design ideas/technical know-how. Works within a global customer support network, with weekly contact with field support engineering team members, customer support engineering team members, and other colleagues off-site. While not responsible for the technical writing, directs under guidance of the manager and/or more experienced engineers the update of CMMs for in-service aircraft model programs. Providing information up to higher levels, under guidance of the manager and/or more