Customer Accounts Manager

Customer Accounts Manager to lead the day-to-day relationship with a key account and keep customer commitments on track from purchase order through delivery. You'll partner across the business to connect customer needs with production schedules, forecasts, and inventory plans solving issues with empathy, communicating clearly, and working together to deliver excellent service. You'll also support account performance through reporting, pricing and cost reviews, and guidance for program coordinators and specialists. ESSENTIAL FUNCTIONS Oversee customer schedules and monitor our commitment dates against customer requirements Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any). Process customer purchase orders, inquiries, and/or customer issues related to orders. Gather and communicate, externally and internally, information pertaining to changes to existing orders. Track order activity and communicate any potential delivery problems. Update internal systems and customer portals in accordance with changes. Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution. Perform monthly account review customer forecast vs backlog and manufacturing/purchase orders. Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard. Run customer specific reports and share data with customers. Provide pricing, inventory availability and production schedule information to customers. Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates. Perform project work as assigned. Monitor price levels and cost levels for existing programs, including history, and making recommendations/working with account manager on future price increases/cost decreases. Maintain the ongoing relationship with a large complex customer and sales staff utilizing knowledge of products, production planning, and inventory management. Project future demand beyond supplied forecast. Oversee management/training of program coordinators and program specialists as needed. Responsible for conforming with the companys quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance, and ethical practices/behavior. REQUIRED EXPERIENCE / SKILLS / EDUCATION A minimum of 6 years related work experience in the manufacturing industry. Proficient in MS Excel, Word, Outlook. Proven customer focused ability and relationship building experience. Must possess strong analytical and forecasting skills. Excellent communication skills. Able to meet aggressive deadlines. Adapt to changing priorities. Excellent organizational and multitasking ability. Assertiveness and confidence. Able to make decisions that will impact customers. Goal-driven with ability to work under pressure. Good problem-solving skills. Experience with ERP/CRM programs. Experience in mentoring, coaching, and training junior team members Values treating people well, has an empathetic approach and mindset., is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude. PREFERRED EXPERIENCE / SKILLS / EDUCATION Bachelor's degree preferred.