Administrative Support Clerk

Job Summary

The Administrative Support Clerk provides front-line customer support and accurate data entry to ensure smooth daily operations during the assignment period for the Moducoatings location. This position serves as a primary point of contact for customers, processes orders and records in the ERP system, and performs general administrative functions that support the sales and operations teams.

Job Duties and Responsibilities

• Serve as a point of contact for customers via phone, email, and in person.

• Respond to customer inquiries regarding order status and delivery schedules; direct pricing and product questions to the sales team.

• Enter customer orders, updates, and related data accurately into the ERP system.

• Maintain and update customer records, ensuring data integrity and completeness.

• Process and verify order documentation and customer correspondence.

• Assist with resolving basic customer concerns in a professional and timely manner.

• Greet and assist visitors, vendors, and delivery personnel.

• Answer and direct incoming telephone calls.

• Distribute incoming mail and coordinate outgoing shipments.

• Organize and maintain filing systems and office documentation.

• Support the sales and operations teams with administrative tasks as assigned.

• Perform other duties as assigned to support business operations.

Skills

• Strong customer service and interpersonal skills.

• Accurate and efficient data entry with strong attention to detail.

• Clear verbal and written communication skills.

• Ability to manage multiple tasks in a fast-paced environment.

• Organized and dependable with a professional demeanor.

Education

• Required: High school diploma or GED.

Work Experience

• Required: Minimum of 1 year of experience in customer service, data entry, or general office support.

• Preferred: Experience with ERP or order management systems.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.

• Must be able to use a computer, telephone, and standard office equipment.

• Occasionally required to lift and carry items up to 20 pounds, unassisted.

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