General Manager, Customer Operations
Las Vegas, NVJobSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Las Vegas, NV, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The General Manager III, Customer Operations leads front-of-the-house processes, customer service, and revenue performance across Customer Operations locations in a defined region. The role manages regional teams, analyzes market and operational data, forecasts financial outcomes, and works with other Customer Operations leaders and partners. It also oversees administrative controls and reports and creates standardized processes to improve performance and customer service.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
The General Manager III, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager III will lead the management team of all Customer Operations locations within a defined region to exceed goals in revenue, operational and customer service performance.
The salary range for this position is $TBD
What You’ll Do:
-
Responsible for the Leadership and management of Region location customer operation teams.
-
Utilizes data, tools and systems to analyze market detail to achieve operational goals, NPS scores and financial objectives
-
Collaborates with GM, Director and Manager of Customer Ops roles to accurately forecast Region financial outcomes and report out to key internal and external partners
-
Manage required administrative tasks, controls and reports
-
Create standardized business processes that improve performance and enhance customer service
What We’re Looking For:
-
Minimum of seven (7) to ten (10) years of management experience in a customer-focused environment preferred
-
Bachelor's degree or High School degree with extensive experience in the car rental industry
-
Moderate to Expert proficiency in Car Rental and Customer Operations reporting systems
-
Ability to collaborate with internal and external stakeholders across multiple functions and locations
-
Ability to influence
-
Flexible and adaptable; ability to work effectively in ambiguous situations
-
Excellent verbal and written communication skills
-
Results driven, ability to make decisions and help solve problems
-
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
-
Ability to drive process and organizational change.
-
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
-
Ability to work under minimal supervision with a goal-oriented mindset.
-
Ability to see the big picture and leverage critical thinking and decision-making skills.
-
Excellent organization, time management, delegation, and prioritization skills.
-
Courageous leadership and accountability.
What You’ll Get:
-
Paid Time Off
-
Medical, Dental & Vision plan options
-
Retirement programs, including 401(k) employer matching
-
Paid Parental Leave & Adoption Assistance
-
Employee Assistance Program for employees & family
-
Educational Reimbursement & Discounts
-
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
-
Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
How this job compares
Set against the 3,301 open General Management jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$62–74K/yr952 salary ranges
- US median$25–32/hr154 hourly ranges
- Openings
- Olive Jobs lists 29 open General Management jobs in Nevada and 3,301 across the US. Under 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- McDonald's1,660 open
- Flynn Pizza Hut434 open
- Thorntons LLC263 open
- Experience
- General Management postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 1 to 3 years (1,065 postings).
- Education
- 108 of the 3,301 open General Management jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
