Inspection Assignment Specialist

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work

• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills

• We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP (https://www.cap.org/careers-at-the-cap) for more details

Brief Description The Inspection Assignment Specialist, LAP is responsible for:

• Efficient management of the Inspection Team Leader (ITL) assignments in conjunction with the CoA Assigning Commissioners (ACs).

• Setting up of preliminary inspector matching for Commissioner approval.

• Communication with ITLs in preparation of the inspection.

• Organize and facilitate inspection planning calls and virtual inspections with ITLs and Laboratory Directors (LD).

• Working with Assigning Commissioners, LAP management, as well as other LAP departments to maintain timely assignments.

Specific Duties

Primary duties and responsibilities of the Inspection Assignment Specialist, LAP:

• Verify whether preliminary inspector matches in the Staff Portal are appropriate and meet the pre-determined criteria for Assigning Commissioner approval.

• Send each designated Assigning Commissioner a bi-weekly update with the preliminary inspector matches from the Staff portal, the potential matches located manually, and any that require special attention.

• Contact any potential Inspection Team Leaders or Teams that the Assigning Commissioner has approved to receive preliminary acceptance of assignment.

• Assign all approved and accepted matches in the Staff Portal.

• Determine when a team build is required and manage the team build.

• Monitor and follow up on the Delinquent Reports for all events related to Assigning and Inspection in a timely manner.

• Locate appropriate Inspection Team Leader/Team for all Non-routine inspections in the designated assignment region in a timely manner.

• Determine when an inspection planning call is needed, coordinate and facilitate the call with the team and the lab.

• Send designated Assigning Commissioners monthly Team Leader Training Reports and provide information as necessary to ensure proper follow up.

• Locate or assist in locating supplemental team members that are qualified and trained for any Inspection Team Leader/Team requesting assistance.

• Ensure that each team is taking the appropriate number of team members which has been approved by LAP management or the Assigning Commissioners.

• Follow up on all Data Changes that one is notified of through the Staff Portal or through correspondence in a timely manner.

• Help manage and facilitate virtual inspections when needed.

• Process and follow up on all Inspection Feedback Reports each month for their designated region(s).

• Perform other duties as assigned by the Director or Manager.

Knowledge/Skills Required/Preferred Personal:

• Excellent communication (oral and written) and negotiation skills.

• Detail oriented with excellent organizational skills and ability to think critically, multi-task, and prioritize in fast-paced environment.

• Able to work independently with minimal supervision.

Professional:

• Able to produce detailed reports.

Technical:

• Microsoft Applications:

• Particularly Excel

Education/Experience

Education:

• College degree with focus on Sales, Communication, or Data Management skills preferred.

Experience:

• Minimum 1 year experience in a customer service-oriented setting.

Related certifications:

• N/A

Additional Criteria

This position is based out of the Northfield, IL office. Candidates must reside within 75-miles of the Northfield office and meet in-office requirements.

Salary Range: $27.00 - $34.00 hourly

Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act