Credit and Collections Analyst

Experience Required

3 - 20 years

Minimum Education Required

High School Diploma or Equivalent

Compensation

$15.92 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Our Opening and Your Responsibilities

In close cooperation with the Credit & Collection Manager, and other members of the Financial Shared Service Center (FSSC) and business units, this role supports the credit and collections team, for a defined range of customer accounts. Responsibilities include monitoring credit limits, resolving disputed invoices, releasing orders and collection calls. This role requires strong multitasking and interpersonal communication skills, as well as basic data entry and data analysis abilities (SAP, Excel and SharePoint).

Collection Efforts

Contact customers with past due balances to facilitate payment

Contact can be made via phone, letter or email

Submit invoices via online, web-based applications

Dispute Resolution

Research and resolve disputed invoices

Work colloboratively with functional departments to resolve customer disputes, inquiries and requests

Credit Review

Review orders on hold to determine action needed to release, including requests to change customer credit limits

Cash Receipts

Review incoming cash receipts to ensure appropriate cash application

Log customer payments, including future promises to pay

What You Need to Succeed

Required Knowledge, Skills and Abilities

Strong customer focus and communication skills

Strong multitasking abilities

Solid time-management abilities with the ability to prioritize tasks

Strong computer skills, including MS Word and Excel

Establishes and maintains strong, collaborative relationships with internal customers.

Supports the success of a high-performing shared service organization by focusing on continuous improvements in business processes

Education, Experience & Skills

High school diploma or equivalent required; academic background in business administration preferred

Three years of experience in customer support or office administration role

Excellent written and verbal communication skills

SAP experience desired

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire

Tuition reimbursement, employee wellness programs, plus other perks and discounts

Parental and caregiver leave policies

All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

Global market strength and worldwide leadership in weighing

A brand name that is identified worldwide with precision, quality, and innovation

Thousands of patents, design and innovation awards

A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

Place of Work

On-site

Requisition ID

Job ID 23602

Job Type

Full Time